At a Glance
- Tasks: Manage key client accounts and build strong relationships to drive growth and satisfaction.
- Company: Join Blackhawk Network, a leader in branded payments across 28 countries.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working options.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Make an impact in the rewards industry while developing your career in a supportive environment.
- Qualifications: Proven account management experience with excellent communication and negotiation skills.
The predicted salary is between 50000 - 60000 £ per year.
About Blackhawk Network
Blackhawk Network (BHN) is shaping the future of branded payments, powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers.
Overview
- Contract Type: Maternity Cover
- Workplace: Hybrid – 2 days in office per week
- Hours: 35 hours per week
- Reports to: Sr. Manager, Strategic Relationships
Role Purpose
Management and delivery of a portfolio of clients, building successful relationships and supporting development of account management strategies. Coordinate with internal teams to ensure successful delivery of value‑added rewards and incentive solutions that meet clients' needs and identify opportunities to grow accounts. KPIs include client satisfaction, retention, and portfolio expansion.
Responsibilities
- Manage and develop a portfolio of key accounts, with defined objectives for retention, expansion, and revenue growth, minimising client churn.
- Contribute to account strategy that ensures retention and growth of the client, identifying opportunities for expansion and preparing and negotiating new tailored business proposals.
- Build strong relationships with key stakeholders both internally and externally, including C‑suite / executive‑level sponsors.
- Maintain high operational standards by using CRM and internal systems to track performance, pipeline and growth opportunities.
- Develop and sustain a deep understanding of our business, products, competitors and industry landscape, positioning yourself as a trusted advisor to our customers.
- Display positive examples of the company beliefs (Win as One Team, Be Inspiring, Be Innovative and Global Excellence).
Qualifications
- Experienced in account management, with a proven track record of reaching targets.
- Excellent written and verbal communication and negotiation skills.
- Strong organisational skills, attention to detail, and ability to resolve problems.
- Strong experience in presenting and hosting client meetings.
- Strong commercial and financial acumen.
- Highly self‑motivated with the ability to work independently and prioritise needs.
- Thrives under pressure, whilst managing internal and external stakeholders.
- Customer service orientated.
Desirable Skills
- Subject‑matter expertise within the gift card and rewards industry.
- Knowledge of Salesforce CRM platform.
Benefits
- Work‑Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well‑being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our Beyond card.
- Flexibility & Engagement: Office group activities and support for physical and mental health.
- Recognition: Participation in Flyers, our leading recognition program with financial rewards.
- Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
Strategic Relationship Manager II employer: Blackhawk Network (BHN) Europe
At Blackhawk Network, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. With a strong emphasis on employee well-being, we offer generous benefits such as 25 days of annual leave, private medical insurance, and opportunities for professional growth within a hybrid working environment. Our commitment to innovation and teamwork ensures that every employee can thrive while contributing to meaningful solutions in the branded payments industry.
Contact Details:
Blackhawk Network (BHN) Europe Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Relationship Manager II
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We think you need these skills to ace Strategic Relationship Manager II
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