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- Tasks: Support product data management and coordinate with teams to ensure accuracy.
- Company: Join Blackhawk Network, a leader in branded payment solutions with a global reach.
- Benefits: Enjoy 25 days annual leave, hybrid working, and wellness perks like private medical insurance.
- Why this job: Be part of a dynamic team that drives innovation in the payments industry.
- Qualifications: Proficient in Microsoft Office, especially Excel; strong attention to detail required.
- Other info: Ideal for detail-oriented individuals looking to grow in a virtual team environment.
The predicted salary is between 42000 - 68000 ÂŁ per year.
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About Blackhawk Network
Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
About Blackhawk Network
Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
Overview
Working with the SAM and AM for EMEA Original Content to support the growth and development of our One4all Products across multiple markets.
We are seeking a detail-oriented and proactive Product Administrator to support the product team in managing and maintaining product data, assisting in the execution of product lifecycle processes, and coordinating with cross-functional teams. The ideal candidate will play a key role in ensuring product information is accurate , up-to-date, and aligned with business goals
Responsibilities
- Monitor and report on product data quality, flagging inconsistencies or errors for resolution.
- Support product managers in preparing reports, presentations, and analysis on product performance.
- Weekly sales reports across the suite of Products and monthly redemption report updates.
- Weekly product reporting
- Activations
- Exchanges
- Quality checking of data outputs
- Product performance reporting (monthly)
- Customer services outcome code analysis (monthly)
- Partner activity reports (monthly)
- Collation of Google analytics from Marketing (monthly)
- Product set-up administration; Ensure timely and accurate SKU setup and attribute management.
- Customers service liaison lead and tracking of customer services escalations. Coordination of investigation, raising of tickets and escalation to wider Product team.
- Ticket creation for platform and app issues to be raised to Engineering teams
- Owner of FAQ updates and improvements; reviewing article content, volume and key words via the Helpscout platform
- Trust Pilot feedback analysis; drive improvements with CS, start internal investigations, raise feedback for roadmap
- App review feedback analysis and collation of details for prod roadmap or internal investigation
- Peg review and analysis of planogram allocation within DPs (plus issuance of report to Marketing)
- Competitors audit and analysis for benchmarking
- New feature release testing across web and App
Qualifications
- Proficient in Microsoft Office – good knowledge of excel is essential (inc. data manipulation tasks)
- Experience with data and sales analysis
- Highly numerate
- Excellent attention to detail
- Customer and results focused
- Ability to work independently . We are a virtual team across multiple locations.
- Strong organisational skills, including time management
- The ability to prioritise key actions is essential, especially at our peak times
Desirable Skills
- Good knowledge of the G ift card industry or payments is an advantage
Benefits
We offer a competitive range of Employee Benefits that are designed to give all our employees a better quality of work-life, decrease stress and foster a great culture.
Our benefits include: 25 days annual leave, additional appreciation days, additional leave for volunteering, birthday time off, enhanced maternity, paternity and adoption pay, pension, group income protection, private medical insurance, employee assistance programme and flyers, our leading recognition programme with financial rewards. We also offer a wide variety of other benefits to support your physical and mental health.
Additionally, we offer hybrid working, office group activities and free eye tests. As well as a variety of ways for you to save money including savings of up to 15% at various retailers by using your bYond card or via cyclescheme or home & tech!
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Sr. Product Support Specialist employer: Blackhawk Network (BHN) Europe
Contact Detail:
Blackhawk Network (BHN) Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Product Support Specialist
✨Tip Number 1
Familiarise yourself with the gift card and payments industry. Understanding the nuances of this sector will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Microsoft Excel skills, especially data manipulation tasks. Being proficient in Excel is essential for this role, and showcasing your ability to handle data effectively can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with product data management and reporting. Be ready to share specific examples of how you've monitored data quality or supported product managers in previous roles.
✨Tip Number 4
Network with current or former employees of Blackhawk Network. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during the interview process.
We think you need these skills to ace Sr. Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Sr. Product Support Specialist. Focus on your proficiency in data analysis, attention to detail, and any experience in the gift card or payments industry.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous work has prepared you for this position, particularly in product administration and customer service.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office, especially Excel, be sure to mention any relevant technical skills. Provide examples of how you've used these tools in past roles to manage data or generate reports.
Showcase Problem-Solving Abilities: Demonstrate your ability to handle customer service escalations and ticket creation by sharing examples of how you've successfully resolved issues in previous positions. This will show your proactive approach and readiness for the challenges of the role.
How to prepare for a job interview at Blackhawk Network (BHN) Europe
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Blackhawk Network's products, especially the One4all Products. Familiarise yourself with their features, benefits, and how they fit into the broader market. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Analytical Skills
As a Sr. Product Support Specialist, you'll be expected to handle data analysis and reporting. Be prepared to discuss your experience with data manipulation and sales analysis, particularly using Excel. Bring examples of how you've used these skills in previous roles to improve product performance or customer satisfaction.
✨Highlight Your Attention to Detail
Given the importance of accurate product data management, emphasise your attention to detail during the interview. Share specific instances where your meticulousness has led to successful outcomes, such as identifying errors in reports or improving data quality.
✨Prepare for Customer Service Scenarios
Since the role involves liaising with customer services and handling escalations, think about past experiences where you've resolved customer issues effectively. Be ready to discuss your approach to problem-solving and how you prioritise customer satisfaction while managing multiple tasks.
