At a Glance
- Tasks: Manage strategic partnerships and drive growth across EMEA for digital distribution partners.
- Company: Join Blackhawk Network, a leader in branded payments with a global impact.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working options.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team shaping the future of digital rewards and incentives.
- Qualifications: Experience in account management or strategic partnerships, preferably in fintech or e-commerce.
The predicted salary is between 60000 - 80000 £ per year.
About Blackhawk Network
Blackhawk Network (BHN) is shaping the future of branded payments by powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike. Learn more at BHN.com.
Overview
- Contract Type: Permanent
- Workplace: Hybrid – 2 days in office per week
- Hours: 35 hours per week
- Reports to: Sr. Director, Strategic Relationships
We are looking for a driven and collaborative Senior Strategic Relationship Manager to join our international Account Management team and accelerate growth across EMEA for our global strategic digital distribution partners. The role combines strategic partnership management, commercial ownership, and cross‑regional collaboration. You will manage high‑impact digital accounts, execute sales growth plans, lead partner onboarding and regional expansion, renew contracts, and cross‑sell initiatives while supporting best practice development and acting as a bridge between local and global teams.
Responsibilities
- Proactively manage premier customer relationships throughout the lifecycle while advocating for customer needs internally and communicating with cross‑functional departments.
- Develop quarterly strategic customer success plans to ensure full adoption of our products and services and evaluate plan performance during semi‑annual business reviews.
- Lead the customer renewal process, provide renewal quoting, and achieve revenue retention of assigned accounts.
- Drive revenue growth, profitability goals, and performance targets for clients in your portfolio by providing thought leadership and program direction.
- Own partner onboarding in collaboration with product, legal, operations, and global teams to ensure smooth and timely launches with clear progress reporting.
- Lead a marketing strategy that drives sales growth, value for partners, and optimized post‑campaign reporting to drive incremental investment from brands.
Qualifications
- Several years of experience in account management or strategic partnerships.
- Experience in gift card, fintech, digital platforms, or e‑commerce preferred.
- Proven success in managing multi‑country accounts and cross‑functional teams.
- Strategic thinker with a hands‑on mentality.
- Strong communicator across all levels and geographies.
Benefits
- Work‑Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well‑being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
- Flexibility & Engagement: Office group activities and support for physical and mental health.
- Recognition: Participation in Flyers, our leading recognition program with financial rewards.
- Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Equal Opportunity
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
Senior Strategic Relationship Manager employer: Blackhawk Network (BHN) Europe
At Blackhawk Network, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. With a strong focus on employee well-being, we offer generous benefits such as 25 days of annual leave, private medical insurance, and opportunities for professional growth within our dynamic international team. Our hybrid working model allows for flexibility, ensuring that our employees can maintain a healthy work-life balance while contributing to innovative solutions in the branded payments industry.
Contact Details:
Blackhawk Network (BHN) Europe Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Strategic Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the fintech and digital platforms space. This will help you tailor your responses and show that you're genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Strategic Relationship Manager. Highlight your successes in managing accounts and driving growth, and don’t forget to showcase your strategic thinking skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Blackhawk Network. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace Senior Strategic Relationship Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Strategic Relationship Manager role. Highlight your account management experience and any relevant achievements in fintech or digital platforms.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed customer relationships and driven revenue growth in previous roles.
Showcase Your Communication Skills:Since strong communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can be sure your application reaches us quickly and efficiently, and you'll have access to all the latest updates about the role.
How to prepare for a job interview at Blackhawk Network (BHN) Europe
✨Know Your Stuff
Before the interview, dive deep into Blackhawk Network's products and services. Understand their role in the digital payments landscape and how they impact customer relationships. This knowledge will help you demonstrate your strategic thinking and show that you're genuinely interested in the company.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in account management and strategic partnerships. Focus on instances where you've driven revenue growth or managed multi-country accounts, as these experiences will resonate well with the interviewers.
✨Ask Insightful Questions
Come prepared with questions that reflect your understanding of the role and the company. Inquire about their current challenges in managing strategic partnerships or how they measure success in customer relationships. This shows your proactive mindset and genuine interest in contributing to their goals.
✨Emphasise Collaboration Skills
Since the role involves cross-regional collaboration, be ready to discuss how you've successfully worked with diverse teams in the past. Highlight your communication skills and ability to advocate for customer needs while balancing internal priorities, as this is crucial for the Senior Strategic Relationship Manager position.
