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For Companies At a Glance
- Tasks: Manage client projects, process orders, and support account teams in a dynamic environment.
- Company: Join Blackhawk Network, a leader in branded payments across 28 countries.
- Benefits: Enjoy 25 days leave, private medical insurance, and hybrid working options.
- Why this job: Be part of an innovative team shaping the future of payments with real impact.
- Qualifications: Experience in operations, strong attention to detail, and proficiency in Microsoft Office.
- Other info: Embrace continuous learning and AI integration for meaningful career growth.
The predicted salary is between 30000 - 42000 £ per year.
About Blackhawk Network
At Blackhawk Network (BHN), we’re shaping the future of branded payments – powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike. Learn more at BHN.com
Overview
- Contract: 10 Month FTC
- Workplace: Hybrid – 2 days in Hemel Hempstead
- Office Hours: 35
- Reports to: Client Services Manager
We are seeking an Operations Specialist to join our Service Delivery team. This role is responsible for the day‑to‑day management of key operational tasks that support the successful delivery of client projects. The position is split between order processing and administrative support, working closely with Account Teams to ensure smooth client and project onboarding, timely handling of queries, and the creation of required documentation.
Responsibilities
- Manage internal and external queries via Outlook and CRM within agreed SLAs, providing efficient and professional communication.
- Support Account Managers and Sales with administration tasks, including client onboarding, document creation, and report preparation.
- Accurately process client orders and project data, including file creation/uploads, to support invoicing and operational delivery.
- Maintain client schemes and raise engineering requests and perform data quality checks as required.
- Produce and maintain operational documentation, including Work Instructions and monthly client MI reports.
- Collaborate effectively with internal teams (Finance, Customer Services, Voucher Operations, Client Services) while adhering to BHN data security and GDPR standards and demonstrating BHN values.
Qualifications
- Previous experience in a similar operational role with excellent stakeholder management abilities.
- Exceptional attention to detail, strong problem‑solving skills, and the ability to retain information in a highly process‑driven environment.
- Proficient in Microsoft Word and Excel, with solid experience in analysing and reporting on client data.
- Effective time‑management skills, able to prioritise workload and resolve queries within agreed SLAs.
- Highly self‑motivated and capable of managing multiple tasks simultaneously in a fast‑paced environment.
- Desirable: Basic HTML experience to support operational and platform‑related tasks.
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits
- Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
- Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Candidate Journey At BHN
- Stage 1: Shortlisting of suitable candidates
- Stage 2: Screening Call
- Stage 3: Interview(s) with Hiring Manager(s)
- Stage 4: Feedback/Hired
Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!
Operations Specialist employer: Blackhawk Network (BHN) Europe
Contact Detail:
Blackhawk Network (BHN) Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Blackhawk Network on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in an Operations Specialist.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations and client management. We should also think of examples from our past experiences that showcase our problem-solving skills and attention to detail.
✨Tip Number 3
Show off our tech-savviness! If we’ve used AI tools or any relevant software in previous roles, let’s highlight that during interviews. It aligns perfectly with BHN's focus on emerging technologies.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating our interest in the role can keep us fresh in their minds. Plus, it shows we’re genuinely keen on joining the team!
We think you need these skills to ace Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Specialist role. Highlight relevant experience and skills that match the job description, especially your attention to detail and problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experiences make you a great fit for our team at Blackhawk Network.
Showcase Your Tech Skills: Since we value tech-savvy candidates, don’t forget to mention any experience with Microsoft Word, Excel, or even basic HTML. If you've used AI tools to improve processes, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Blackhawk Network (BHN) Europe
✨Know Your Stuff
Before the interview, make sure you understand Blackhawk Network's services and how they operate. Familiarise yourself with their payment solutions and client onboarding processes. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Skills
Be ready to discuss your previous operational experience and how it relates to the responsibilities of the Operations Specialist role. Highlight your attention to detail, problem-solving skills, and any experience with Microsoft Word and Excel. Use specific examples to demonstrate how you've successfully managed queries or supported projects in the past.
✨Ask Smart Questions
Prepare a few thoughtful questions about the team dynamics, the tools they use, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and work style.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Blackhawk Network values curiosity and adaptability, so share your experiences with emerging technologies or AI tools. This will help you connect with the interviewers on a personal level and demonstrate that you're a good fit for their team.