About Blackhawk Network
Blackhawk Network (BHN) is shaping the future of branded payments, powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers.
Overview
Contract Type: Maternity Cover
Workplace: Hybrid – 2 days in office per week
Hours: 35 hours per week
Reports to: Sr. Manager, Strategic Relationships
Role Purpose
Management and delivery of a portfolio of clients, building successful relationships and supporting development of account management strategies. Coordinate with internal teams to ensure successful delivery of value‐added rewards and incentive solutions that meet clients' needs and identify opportunities to grow accounts. KPIs include client satisfaction, retention, and portfolio expansion.
Responsibilities
Manage and develop a portfolio of key accounts, with defined objectives for retention, expansion, and revenue growth, minimizing client churn.
Contribute to account strategy that ensures retention and growth of the client, identifying opportunities for expansion and preparing and negotiating new tailored business proposals.
Build strong relationships with key stakeholders both internally and externally, including C‐suite / executive‐level sponsors.
Maintain high operational standards by using CRM and internal systems to track performance, pipeline and growth opportunities.
Develop and sustain a deep understanding of our business, products, competitors and industry landscape, positioning yourself as a trusted advisor to our customers.
Display positive examples of the company beliefs (Win as One Team, Be Inspiring, Be Innovative and Global Excellence).
Qualifications
Experienced in account management, with a proven track record of reaching targets.
Excellent written and verbal communication and negotiation skills.
Strong organisational skills, attention to detail, and ability to resolve problems.
Strong experience in presenting and hosting client meetings.
Strong commercial and financial acumen.
Highly self‐motivated with the ability to work independently and prioritise needs.
Thrives under pressure, whilst managing internal and external stakeholders.
Customer service orientated.
Desirable Skills
Subject‐matter expertise within the gift card and rewards industry.
Knowledge of Salesforce CRM platform.
Benefits
Work‐Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
Health & Well‐being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our Beyond card.
Flexibility & Engagement: Office group activities and support for physical and mental health.
Recognition: Participation in Flyers, our leading recognition program with financial rewards.
Hybrid: Typically 2 days per week in the office. We're open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
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Contact Details:
Blackhawk Network (BHN) Europe Recruitment Team
