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For Companies At a Glance
- Tasks: Engage customers and guide them through migrating to our premium platform.
- Company: Join Blackhawk Network, a leader in branded payments across 28 countries.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working.
- Other info: Embrace continuous learning and AI integration in a dynamic work environment.
- Why this job: Make a real impact by helping customers transition to innovative payment solutions.
- Qualifications: Experience in sales support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.
Overview
- Contract: 7 month FTC
- Workplace: Hybrid – 2 days in our Hemel Hempstead Office
- Hours: 35
- Reports to: Supervisor, Inside Sales / Manager, Sales Development
We are seeking four detail‑oriented Temporary Inside Sales Executives to support a large‑scale customer platform migration programme. Two roles will focus on New Customer activity, with the other two roles supporting Existing Customers. The roles involve proactively engaging customers on a legacy platform & new customers to the new platform, guiding them through migration to our premium platform, demonstrating key functionality as needed, and ensuring successful onboarding. In parallel, the team will support revenue assurance by reviewing platform reports and ensuring all customer revenue is accurately captured in the CRM system.
Responsibilities
- Proactively engage assigned new and existing customers operating on a legacy platform and guide them through migration to the premium platform
- Communicate platform benefits and deliver clear, confident walkthroughs or demonstrations as required
- Support customers through the full migration and onboarding journey to ensure successful activation and adoption
- Address customer queries, escalate technical issues where necessary, and ensure customers are fully operational on the new platform
- Review platform revenue reports and accurately capture customer activity and opportunities within the CRM system, maintaining strong data hygiene
- Provide sales support through customer follow‑ups, pipeline updates, reporting, and identifying potential cross‑sell or upsell opportunities
Qualifications
- Proven Inside Sales, Customer Success, or Sales Support experience with confident customer communication
- Strong organisational skills with the ability to manage multiple tasks, workflows, and deadlines accurately
- Comfortable working with CRM systems, data, reports, and delivering platform demonstrations or walkthroughs
Success Measures
- Customers successfully migrated and onboarded, meeting agreed completion and activation targets
- Accurate and complete CRM opportunity creation, with revenue captured correctly against platform reporting
- Strong customer engagement and responsiveness, contributing to smooth delivery and team operational support
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits
- Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
- Flexibility & Engagement: Office group activities and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
- Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Candidate Journey At BHN
- Stage 1: Shortlisting of suitable candidates
- Stage 2: Screening Call
- Stage 3: Interview(s) with Hiring Manager(s)
- Stage 4: Feedback/Hired
Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
Client Sales Support I in Hemel Hempstead employer: Blackhawk Network (BHN) Europe
Contact Detail:
Blackhawk Network (BHN) Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Sales Support I in Hemel Hempstead
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Blackhawk Network's mission and values. Understanding their approach to branded payments will help you connect your skills to what they need.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate how your experience aligns with the Client Sales Support role.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss any AI tools or CRM systems you've used in the past. Highlighting your adaptability with emerging technologies will make you stand out as a candidate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Client Sales Support I in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Sales Support I role. Highlight your relevant experience in inside sales or customer success, and show how your skills align with BHN's mission of enhancing customer engagement.
Showcase Your Communication Skills: Since this role involves engaging with customers, it's crucial to demonstrate your confident communication style. Use clear and concise language in your application to reflect how you would interact with clients during the onboarding process.
Highlight Your Organisational Skills: BHN is looking for detail-oriented candidates, so make sure to mention your organisational abilities. Share examples of how you've managed multiple tasks or workflows effectively in previous roles to show you're up for the challenge.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, you can ensure your application reaches the right people and stands out in the recruitment journey!
How to prepare for a job interview at Blackhawk Network (BHN) Europe
✨Know the Company Inside Out
Before your interview, take some time to research Blackhawk Network. Understand their products, services, and the specific role you’re applying for. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Demonstrate Your Customer Engagement Skills
Since the role involves engaging with customers, be prepared to share examples from your past experiences where you successfully communicated with clients. Highlight how you addressed their needs and ensured a smooth onboarding process, as this will resonate well with the interviewers.
✨Showcase Your Organisational Skills
The job requires managing multiple tasks and deadlines. During the interview, discuss how you prioritise your workload and keep track of various projects. You could even mention any tools or methods you use to stay organised, which will demonstrate your ability to handle the responsibilities of the role.
✨Be Ready for Technical Questions
As the position involves working with CRM systems and platform demonstrations, brush up on any relevant technical knowledge. Be prepared to answer questions about your experience with CRM tools and how you’ve used technology to enhance customer interactions in the past.