Benefits Coordinator in Hemel Hempstead

About Blackhawk Network: By Blackhawk Network (BHN), we're shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Overview:

• Contract Type: Permanent
• Workplace: Hybrid – 2 days in office per week
• Hours: 35 hours per week
• Reports to: Director, Global Benefits
• Travel: Minimal

We are seeking a Benefits Coordinator to manage and administer employee benefits programs across European countries, with some exposure to India. This role ensures employees have access to health, wellness, pensions, and leave programs while maintaining compliance with local statutory regulations and labor laws. This is a hands‐on role responsible for day‐to‐day program administration, compliance, reporting, and process improvement. You will partner closely with the Global Benefits Team, HR, Legal, Finance, and external vendors, leveraging AI and automation tools to improve efficiency, accuracy, and employee experience.

Why You'll Enjoy This Role:

• You enjoy managing complex benefits programs across multiple countries, ensuring accuracy and compliance.
• You understand the difference between statutory and discretionary benefits.
• You thrive in a hands‐on, execution‐focused role and can manage programs independently.
• You are confident navigating multi‐country regulations and partnering with internal teams and external vendors.
• You are motivated to streamline processes, leverage AI, and improve program delivery for employees.

Responsibilities:

• Program Administration: Administer benefits programs across EMEA, including health & welfare, wellness, pensions, and leave programs. Handle enrollments, changes, and terminations accurately and in a timely manner. Support implementation, renewals, and ongoing maintenance of benefits programs.
• Compliance & Statutory Support: Ensure programs comply with local statutory regulations, labor laws, and internal policies. Assist with audits, data validation, and compliance reviews. Identify risks or gaps and recommend corrective actions.
• Vendor & Partner Coordination: Serve as the day‐to‐day contact for brokers, insurers, and third‐party administrators. Monitor vendor performance, resolve issues, and support renewals. Ensure smooth program delivery and accurate administration.
• Employee & HR Support: Administer leave programs in line with local regulations and company policy. Guide employees and HR teams on benefits and leave‐related questions. Ensure employees are supported and paid accurately during leave events.
• Data & Reporting: Maintain and validate benefits data in HRIS and with external vendors. Support reporting on participation, costs, and trends. Leverage AI tools to streamline reporting, simplify processes, and enhance program efficiency.

Qualifications:

• Required: Experience in benefits administration, with multi‐country experience in Europe (key markets: Germany, United Kingdom, France, Italy, Switzerland, Ireland, and the Netherlands).
• Knowledge of statutory benefits, labor regulations, and compliance requirements across multiple European countries.
• Experience managing pensions, wellness programs, and leave processes.
• Ability to work independently and manage multiple priorities.
• Strong analytical, organizational, and problem‐solving skills.
• Excellent communication skills, able to explain complex topics clearly.
• Experience using HRIS and benefits platforms (e.g., SAP, Workday).

Preferred:

• Exposure to benefits programs in India, APAC, or the Americas.
• Experience in a multinational organization.
• Familiarity supporting audits, renewals, or large‐scale operations.

Skills & Competencies:

• Compliance & Statutory Expertise: Deep knowledge of European benefits regulations; ensures programs meet legal requirements.
• Self‐Starter: Takes ownership and drives outcomes with minimal oversight.
• Operational & Strategic Focus: Balances daily administration with program improvements.
• Global Perspective: Confident navigating European regulations, with some exposure to India.
• AI & Automation Mindset: Uses technology to streamline processes and improve accuracy.
• Detail‐Oriented: Ensures accuracy across pensions, leave, benefits administration, and compliance processes.

Benefits:

• Work‐Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
• Health & Well‐being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
• Flexibility & Engagement: Office group activities and support for physical and mental health.
• Recognition: Participation in Flyers, a leading recognition program with financial rewards.
• Hybrid: Typically 2 days per week in the office. We're open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey At BHN:

• Stage 1: Shortlisting of suitable candidates.
• Stage 2: Screening Call.
• Stage 3: Interview(s) with Hiring Manager(s).
• Stage 4: Feedback/Hired.

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.