At a Glance
- Tasks: Engage customers and guide them through migrating to our premium platform.
- Company: Join Blackhawk Network, a leader in branded payments across 28 countries.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working.
- Other info: Embrace continuous learning and AI integration in a dynamic work environment.
- Why this job: Make a real impact by helping customers transition to innovative payment solutions.
- Qualifications: Experience in sales support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.
Overview
- Contract: 7 month FTC
- Workplace: Hybrid – 2 days in our Hemel Hempstead Office
- Hours: 35
We are seeking four detail‑oriented Temporary Inside Sales Executives to support a large‑scale customer platform migration programme. Two roles will focus on New Customer activity, with the other two roles supporting Existing Customers. The roles involve proactively engaging customers on a legacy platform & new customers to the new platform, guiding them through migration to our premium platform, demonstrating key functionality as needed, and ensuring successful onboarding. In parallel, the team will support revenue assurance by reviewing platform reports and ensuring all customer revenue is accurately captured in the CRM system.
Responsibilities
- Proactively engage assigned new and existing customers operating on a legacy platform and guide them through migration to the premium platform
- Communicate platform benefits and deliver clear, confident walkthroughs or demonstrations as required
- Support customers through the full migration and onboarding journey to ensure successful activation and adoption
- Address customer queries, elevate technical issues where necessary, and ensure customers are fully operational on the new platform
- Review platform revenue reports and accurately capture customer activity and opportunities within the CRM system, maintaining strong data hygiene
- Provide sales support through customer follow‑ups, pipeline updates, reporting, and identifying potential cross‑sell or upsell opportunities
Qualifications
- Proven Inside Sales, Customer Success, or Sales Support experience with confident customer communication
- Strong organisational skills with ability to manage multiple tasks, workflows, and deadlines accurately
- Comfortable working with CRM systems, data, reports, and delivering platform demonstrations or walkthroughs
Success Measures
- Customers successfully migrated and onboarded, meeting agreed completion and activation targets
- Accurate and complete CRM opportunity creation, with revenue captured correctly against platform reporting
- Strong customer engagement and responsiveness, contributing to smooth delivery and team operational support
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits
- Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
- Flexibility & Engagement: Office group activities and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
- Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Candidate Journey at BHN
- Stage 1: Shortlisting of suitable candidates
- Stage 2: Screening Call
- Stage 3: Interview(s) with Hiring Manager(s)
- Stage 4: Feedback/Hired
Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
Client Sales Support employer: Blackhawk Network (BHN) Europe
At Blackhawk Network, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Hemel Hempstead office provides a hybrid working environment, allowing for flexibility while ensuring employees have access to comprehensive benefits such as private medical insurance, generous leave policies, and opportunities for professional growth. Join us in shaping the future of branded payments, where your contributions will be valued and recognised in a supportive and inclusive atmosphere.
Contact Details:
Blackhawk Network (BHN) Europe Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Sales Support
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Blackhawk Network's mission and values. This way, you can show how your skills align with their goals, especially in shaping the future of branded payments.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to Inside Sales and Customer Success. Think about how you can demonstrate your experience with CRM systems and customer engagement strategies.
✨Tip Number 3
Be ready to showcase your adaptability! Since BHN values curiosity and the use of emerging technologies, prepare examples of how you've successfully implemented AI tools or other tech to enhance your work processes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind!
We think you need these skills to ace Client Sales Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Sales Support role. Highlight your relevant experience in inside sales or customer success, and show us how you can engage customers effectively.
Showcase Your Skills:Don’t forget to mention your organisational skills and experience with CRM systems. We want to see how you manage multiple tasks and ensure data accuracy, so give us some examples!
Be Personable:When writing your application, let your personality shine through! We’re looking for confident communicators who can engage customers, so a friendly tone can really make a difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Blackhawk Network (BHN) Europe
✨Know the Product Inside Out
Before your interview, make sure you understand Blackhawk Network's products and services. Familiarise yourself with their premium platform and how it benefits customers. This will help you confidently discuss how you can support clients during their migration journey.
✨Showcase Your Communication Skills
As a Client Sales Support role requires strong customer communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully engaged with customers in the past, especially in guiding them through processes or resolving issues.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and deadlines. Share specific strategies or tools you use to stay organised, especially when handling customer follow-ups and CRM data management. This will show that you're detail-oriented and capable of juggling responsibilities.
✨Embrace Technology and AI
Since the role values curiosity about emerging technologies, be prepared to talk about any AI tools you've used to enhance your work. Discuss how these tools have improved processes or outcomes in your previous roles, demonstrating your adaptability and forward-thinking approach.
