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- Tasks: Manage and administer employee benefits programs across Europe, ensuring compliance and efficiency.
- Company: Join Blackhawk Network, a leader in branded payments with a global impact.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working arrangements.
- Other info: Dynamic hybrid work environment with opportunities for personal and professional growth.
- Why this job: Make a difference by streamlining benefits for employees across multiple countries.
- Qualifications: Experience in benefits administration and knowledge of European regulations required.
The predicted salary is between 35000 - 45000 ÂŁ per year.
About Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.
Contract Type: Permanent
Workplace: Hybrid – 2 days in office per week
Hours: 35 hours per week
Reports to: Director, Global Benefits
Travel: Minimal
We are seeking a Benefits Coordinator to manage and administer employee benefits programs across European countries, with some exposure to India. This role ensures employees have access to health, wellness, pensions, and leave programs while maintaining compliance with local statutory regulations and labor laws. This is a hands‑on role responsible for day‑to‑day program administration, compliance, reporting, and process improvement. You will partner closely with the Global Benefits Team, HR, Legal, Finance, and external vendors, leveraging AI and automation tools to improve efficiency, accuracy, and employee experience.
Why You’ll Enjoy This Role
- You enjoy managing complex benefits programs across multiple countries, ensuring accuracy and compliance.
- You understand the difference between statutory and discretionary benefits.
- You thrive in a hands‑on, execution‑focused role and can manage programs independently.
- You are confident navigating multi‑country regulations and partnering with internal teams and external vendors.
- You are motivated to streamline processes, leverage AI, and improve program delivery for employees.
Responsibilities
- Program Administration: Administer benefits programs across EMEA, including health & welfare, wellness, pensions, and leave programs. Handle enrollments, changes, and terminations accurately and in a timely manner. Support implementation, renewals, and ongoing maintenance of benefits programs.
- Compliance & Statutory Support: Ensure programs comply with local statutory regulations, labor laws, and internal policies. Assist with audits, data validation, and compliance reviews. Identify risks or gaps and recommend corrective actions.
- Vendor & Partner Coordination: Serve as the day‑to‑day contact for brokers, insurers, and third‑party administrators. Monitor vendor performance, resolve issues, and support renewals. Ensure smooth program delivery and accurate administration.
- Employee & HR Support: Administer leave programs in line with local regulations and company policy. Guide employees and HR teams on benefits and leave‑related questions. Ensure employees are supported and paid accurately during leave events.
- Data & Reporting: Maintain and validate benefits data in HRIS and with external vendors. Support reporting on participation, costs, and trends. Leverage AI tools to streamline reporting, simplify processes, and enhance program efficiency.
Qualifications
- Required Experience in benefits administration, with multi‑country experience in Europe (key markets: Germany, United Kingdom, France, Italy, Switzerland, Ireland, and the Netherlands).
- Knowledge of statutory benefits, labor regulations, and compliance requirements across multiple European countries.
- Experience managing pensions, wellness programs, and leave processes.
- Ability to work independently and manage multiple priorities.
- Strong analytical, organizational, and problem‑solving skills.
- Excellent communication skills, able to explain complex topics clearly.
- Experience using HRIS and benefits platforms (e.g., SAP, Workday).
Preferred
- Exposure to benefits programs in India, APAC, or the Americas.
- Experience in a multinational organization.
- Familiarity supporting audits, renewals, or large‑scale operations.
Skills & Competencies
- Compliance & Statutory Expertise: Deep knowledge of European benefits regulations; ensures programs meet legal requirements.
- Self‑Starter: Takes ownership and drives outcomes with minimal oversight.
- Operational & Strategic Focus: Balances daily administration with program improvements.
- Global Perspective: Confident navigating European regulations, with some exposure to India.
- AI & Automation Mindset: Uses technology to streamline processes and improve accuracy.
- Detail‑Oriented: Ensures accuracy across pensions, leave, benefits administration, and compliance processes.
Benefits
- Work‑Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well‑being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
- Flexibility & Engagement: Office group activities and support for physical and mental health.
- Recognition: Participation in Flyers, a leading recognition program with financial rewards.
- Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Candidate Journey
- Stage 1: Shortlisting of suitable candidates.
- Stage 2: Screening Call.
- Stage 3: Interview(s) with Hiring Manager(s).
- Stage 4: Feedback/Hired.
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
Benefits Coordinator employer: Blackhawk Network (BHN) Europe
Contact Detail:
Blackhawk Network (BHN) Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Coordinator
✨Tip Number 1
Get to know the company inside out! Research Blackhawk Network's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the responsibilities of a Benefits Coordinator. Practise articulating your thoughts clearly, especially around compliance and multi-country benefits management.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Benefits Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Benefits Coordinator role. Highlight your experience in benefits administration and any multi-country exposure, especially in Europe. We want to see how your skills align with what we're looking for!
Showcase Your Compliance Knowledge: Since compliance is key in this role, don’t forget to mention your understanding of statutory benefits and labour regulations. We love candidates who can navigate these complexities, so give us examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and achievements. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Blackhawk Network (BHN) Europe
✨Know Your Benefits Inside Out
Make sure you understand the various employee benefits programs, especially those relevant to the European markets mentioned in the job description. Familiarise yourself with statutory and discretionary benefits, as well as compliance requirements. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used analytical skills in previous roles, particularly in benefits administration. Be ready to provide examples of how you've identified risks or gaps in benefits programmes and suggested improvements. This will highlight your problem-solving abilities and operational focus.
✨Demonstrate Your Communication Skills
Since you'll be guiding employees and HR teams on benefits-related questions, practice explaining complex topics clearly and concisely. Consider role-playing common scenarios with a friend or family member to refine your communication style and ensure you're comfortable discussing intricate details.
✨Embrace Technology and AI
Familiarise yourself with HRIS and benefits platforms like SAP or Workday, as well as any AI tools that can streamline processes. Be prepared to discuss how you've leveraged technology in past roles to improve efficiency and accuracy. This will show that you're not only detail-oriented but also forward-thinking.