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For Companies At a Glance
- Tasks: Manage key retail partnerships and drive performance through innovative strategies.
- Company: Join Blackhawk Network, a leader in branded payments with a focus on inclusivity.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working arrangements.
- Other info: Embrace continuous learning and the integration of AI to enhance your work.
- Why this job: Make a real impact in the retail sector while developing your career in a dynamic environment.
- Qualifications: Experience in retail or customer-facing roles with strong analytical and relationship-building skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Overview
Contract: Permanent
Workplace: Hybrid – 2 days in Hemel Hempstead Office
Hours: 35
Reports to: Sr. Manager, Strategic Relationships
As an Account Manager III within the UK Retail team, you’ll own and grow one of Blackhawk’s key retail partnerships, driving performance across both our own brands and third‑party gift card offerings. You’ll lead end‑to‑end account performance, identifying commercial growth opportunities and managing budgeting, forecasting, contract negotiations, planogram optimisation, and the launch of new physical and digital products - working closely with cross‑functional teams to deliver measurable results.
Responsibilities
- Account Management
- Build, grow, and maintain strong relationships with a key retail partner, acting as the main point of contact
- Own commercial performance, including sales and profit forecasting, analysis, and opportunity identification
- Analyse weekly and monthly sales and profit results, providing insights and recommendations
- Support contract renewals, business negotiations, and quarterly business reviews
- Lead client‑facing aspects of internal and external projects, ensuring alignment across stakeholders
- Operations
- Manage all operational activities for the key retail account, ensuring smooth day‑to‑day execution
- Lead the launch of new physical and digital gift card products end‑to‑end
- Develop, implement, and optimise planograms, monitoring performance and analysing results
- Liaise with cross‑functional teams (Commercial Product, IT, Product Implementation, Operations, and Finance) to deliver initiatives effectively
- Build regional gift card market expertise, monitoring competitor activity and market trends
Qualifications
- Experience working in a highly commercial environment, ideally within retail or a customer‑facing setting
- Strong interpersonal and relationship‑building skills, with the ability to influence and build credibility across all levels of the business, including senior stakeholders
- Excellent analytical and presentation skills, with advanced Excel capability and confidence manipulating data sets
- Proven ability to manage multiple priorities, bring structure to daily workflows, and drive outcomes across cross‑functional teams
- Strong negotiation skills, with the ability to discuss and agree contractual terms with partners
- A proactive, positive mindset with a strong sense of ownership, accountability, and problem‑solving ability; comfortable using the Microsoft Office suite and willing to travel if required
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits
- Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
- Flexibility & Engagement: Office group activities and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
- Hybrid – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Candidate Journey At BHN
- Stage 1: Shortlisting of suitable candidates
- Stage 2: Screening Call
- Stage 3: Interview(s) with Hiring Manager(s)
- Stage 4: Feedback/Hired
Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career! Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
Account Manager employer: Blackhawk Network (BHN) Europe
Contact Detail:
Blackhawk Network (BHN) Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its key partnerships. We want you to be able to discuss how you can drive performance and growth for their retail accounts. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your negotiation skills! As an Account Manager, you’ll need to be confident in discussing terms with partners. We suggest role-playing scenarios with friends or mentors to get comfortable with the process before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make this happen together!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management, especially in retail or customer-facing settings, and show how you can drive performance and build strong relationships.
Show Off Your Analytical Skills: Since this role involves a lot of data analysis, don’t shy away from showcasing your analytical skills. Mention any experience you have with Excel or data manipulation, and provide examples of how you've used these skills to drive results in previous roles.
Demonstrate Your Negotiation Prowess: The job requires strong negotiation skills, so be sure to include any relevant experiences where you've successfully negotiated contracts or agreements. This will help us see your ability to influence and build credibility with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Blackhawk Network (BHN) Europe
✨Know Your Numbers
As an Account Manager, you'll need to demonstrate your analytical skills. Brush up on your sales and profit forecasting techniques, and be ready to discuss how you've used data to drive performance in previous roles. Bring examples of how you've identified growth opportunities through analysis.
✨Build Rapport with Stakeholders
Strong interpersonal skills are key for this role. Before the interview, think about how you can showcase your relationship-building abilities. Prepare anecdotes that highlight your experience in managing client relationships and influencing senior stakeholders.
✨Master the Art of Negotiation
Negotiation skills are crucial for this position. Be prepared to discuss your approach to contract negotiations and any successful outcomes you've achieved. Consider role-playing negotiation scenarios with a friend to sharpen your skills before the big day.
✨Showcase Your Adaptability
The job description mentions curiosity and adaptability, especially regarding emerging technologies. Think of specific instances where you've successfully implemented new tools or processes. Be ready to explain how these experiences have shaped your work and contributed to measurable results.