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- Tasks: Provide top-notch technical support and troubleshoot product issues for users.
- Company: Join Blackfinch Group, an award-winning investment specialist with a collaborative culture.
- Benefits: Competitive salary up to £35K, hybrid work options, and opportunities for professional growth.
- Why this job: Make a real difference by solving technical challenges and supporting users in a dynamic environment.
- Qualifications: Experience in technical support and strong problem-solving skills are essential.
- Other info: Exciting career prospects in a trusted company managing over £950 million in assets.
The predicted salary is between 21000 - 42000 £ per year.
We are looking for an enthusiastic and experienced Application Support Engineer who embodies strong customer service skills and excellent communication abilities to join our talented team. Your role will be to provide technical assistance and support to users to ensure timely resolution of product issues and support with issue of all investment reporting.
Key Responsibilities
- Serve as a primary escalation point, addressing and resolving second-line technical issues.
- Problem solve and troubleshoot a variety of product related incidents within agreed timescales.
- Triage unresolved issues to appropriate internal teams (e.g. software engineers).
- Follow and maintain technical documentation and processes to deliver solutions.
- Where required, document new technical processes.
- Diagnose and troubleshoot technical issues.
- Ensure all issues are correctly logged.
- Ask customers targeted questions to quickly understand the root of the problem.
- Work to a high level of quality, testing own work prior to delivery.
- Track work items through to resolution with an agile mindset using kanban or scrum.
Skills & Experience
- Proven work experience as a Technical Support Engineer, Application Support Engineer or similar role.
- Experience in following and improving technical documentation.
- Good understanding of computer systems, applications, configuration, Microsoft Office 365 applications and Windows environments.
- Ability to diagnose and troubleshoot technical issues.
- Familiarity using command line interfaces (CLIs).
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Strong organisational & technical skills, the ability to both prioritise workloads and work unsupervised.
Essential Qualifications & Requirements
- Industry recognised certifications would be beneficial.
Location: Gloucestershire/Hybrid • Salary up to £35K doe • Application Deadline: Thursday, February 19, 2026
About Us
Blackfinch Group is an award-winning investment specialist. Built on over 20 years of investment track record, the name Blackfinch first came into being on the anniversary of Darwin’s birth, 12th February 2013. A trusted provider, we work in partnership with advisers. Our businesses cover tax-efficient solutions, early stage investing, managed portfolio services, property financing and renewable energy. We’re proud to be entrusted with over £950 million in assets under management.
Application Support Engineer employer: Blackfinch Group
Contact Detail:
Blackfinch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Blackfinch Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a tech troubleshooting session. Brush up on common technical issues related to application support and think of examples from your past experience where you’ve solved similar problems. Show us how you think!
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, practice explaining complex technical issues in simple terms. This will demonstrate your ability to provide step-by-step help, just like you would with customers.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Blackfinch Group.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about becoming an Application Support Engineer and how you can contribute to our team.
Tailor Your Experience: Make sure to highlight your relevant experience in technical support and problem-solving. We love seeing how your skills align with our needs, so don’t be shy about showcasing your past achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language to explain your qualifications and experiences. Remember, we’re looking for excellent communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Blackfinch Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems and applications mentioned in the job description. Be ready to discuss your experience with Microsoft Office 365, command line interfaces, and any troubleshooting you've done in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues. Think about times when you had to triage problems or escalate them to other teams, and be ready to explain your thought process during those situations.
✨Communicate Clearly and Effectively
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain a technical issue and how you resolved it.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you prioritise your workload and manage multiple tasks. Share examples of how you've tracked work items through to resolution, especially if you've used agile methodologies like kanban or scrum.
