Specialist, Customer CARE (Dutch)
Specialist, Customer CARE (Dutch)

Specialist, Customer CARE (Dutch)

Full-Time 40000 - 50000 £ / year (est.) Home office (partial)
Blackfield Associates

At a Glance

  • Tasks: Support customers in understanding decontamination solutions and contribute to validation projects.
  • Company: A leading validation and pharmaceutical services business with a focus on innovation.
  • Benefits: Hybrid work model, competitive salary, and opportunities for international travel.
  • Other info: Exciting role with global travel and strong career development potential.
  • Why this job: Join a dynamic team and make a real impact in sterile manufacturing.
  • Qualifications: Degree in a scientific discipline and experience in sterile manufacturing required.

The predicted salary is between 40000 - 50000 £ per year.

Blackfield Associates are working with a client, a Validation and pharmaceutical services business, who are expanding their validation team. The Validation Specialist role is to support and develop customer understanding of the companies products and decontamination solution within sterile / aseptic manufacturing.

As Validation Specialist, your role will be:

  • Contribute to the creation and implementation of customer adoption projects and roll out VHP programs.
  • Support the customers and clients with the technology.
  • Contribute to new business initiatives and projects, reviewing and communicating the impact on Quality Management Systems (QMS).
  • To grow a high level of tAK product knowledge that you can effectively deliver to customers.
  • Understand all aspects of gaseous- predominantly VHP (hydrogen peroxide) bio-decontamination processes including validation strategies to lead customers in technology understanding.
  • Travelling internationally to client sites, ensuring successful acceptance and integration of the product.
  • Produce reports and presenting technical data and findings to potentially large groups of people.

To be considered for the role of Validation Specialist, you will have the following experience:

  • Educated in a scientific discipline, ideally degree level in pharmaceutical environment.
  • Must have worked within a sterile / aseptic manufacturing environment, and have knowledge of VHP (hydrogen peroxide) in the use of decontamination.
  • Experience of managing projects, particularly validation within strict timescales.
  • Strong microbiological understanding and advance to a detailed and strong capability relating to Biological Indicators.
  • Strong communicator, able to engage with key stakeholders both scientific and commercial.

This is a customer facing, technical/validation role that requires scientific experience and frequent global travel. This is a hybrid role - based between the company HQ office in Surrey, or working from home when not travelling to client sites. Due to the nature of travel, all candidates must hold a valid right to work in the UK, that does not require sponsorship or travel restrictions, and you must hold a valid UK driving licence.

Specialist, Customer CARE (Dutch) employer: Blackfield Associates

At Blackfield Associates, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Validation Specialist, you will benefit from extensive professional development opportunities while working in a dynamic environment that values scientific expertise and customer engagement. With the flexibility of a hybrid role based in Surrey, you will enjoy a supportive atmosphere that encourages growth and offers the chance to make a meaningful impact in the pharmaceutical services industry.
Blackfield Associates

Contact Detail:

Blackfield Associates Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Specialist, Customer CARE (Dutch)

✨Tip Number 1

Network like a pro! Reach out to people in the industry, especially those who work in validation or pharmaceutical services. Use platforms like LinkedIn to connect and engage with professionals; you never know who might have a lead on your dream job!

✨Tip Number 2

Prepare for interviews by brushing up on your technical knowledge, especially around VHP and decontamination processes. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with both scientific and commercial stakeholders.

✨Tip Number 3

Showcase your project management skills! Be ready to discuss past projects you've managed, particularly in validation. Highlight how you met strict deadlines and the impact of your work on Quality Management Systems (QMS).

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!

We think you need these skills to ace Specialist, Customer CARE (Dutch)

Customer Engagement
Technical Communication
Project Management
Validation Strategies
Knowledge of VHP (Hydrogen Peroxide)
Microbiological Understanding
Biological Indicators
Report Writing
Presentation Skills
Scientific Discipline Education
Aseptic Manufacturing Experience
International Travel Capability
Stakeholder Management
Adaptability to Hybrid Work Environment

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Validation Specialist role. Highlight your experience in sterile/aseptic manufacturing and any knowledge of VHP processes. We want to see how your background aligns with what we're looking for!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our customer care initiatives. Keep it engaging and relevant to the job description.

Showcase Your Communication Skills: Since this role involves engaging with key stakeholders, make sure to demonstrate your strong communication skills in your application. Whether it's through your CV or cover letter, we want to see how you can effectively convey technical information.

Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!

How to prepare for a job interview at Blackfield Associates

✨Know Your Stuff

Make sure you brush up on your knowledge of VHP and decontamination processes. Be ready to discuss how these technologies work and their applications in sterile manufacturing. This will show that you're not just familiar with the terms, but you truly understand the science behind them.

✨Showcase Your Project Management Skills

Prepare examples of past projects you've managed, especially those related to validation within strict timelines. Highlight your ability to communicate effectively with stakeholders and how you navigated challenges. This will demonstrate your capability to handle the responsibilities of the role.

✨Practice Your Presentation Skills

Since you'll be presenting technical data to large groups, practice explaining complex concepts in a simple way. Use clear visuals if possible, and rehearse your delivery to ensure you come across as confident and knowledgeable during the interview.

✨Be Ready for Travel Questions

Given the international travel aspect of the role, be prepared to discuss your flexibility and experience with travelling for work. Share any relevant experiences that highlight your adaptability and willingness to engage with clients globally.

Specialist, Customer CARE (Dutch)
Blackfield Associates

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