Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT support services and drive improvements across our schools.
- Company: Join Blackdown Education Partnership, dedicated to quality education through tech.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Be part of a supportive team focused on innovation and development.
- Why this job: Make a real difference in education by enhancing IT support for students and staff.
- Qualifications: Proven leadership in IT service management and excellent communication skills.
The predicted salary is between 32597 - 36363 £ per year.
We are seeking an experienced and proactive IT Service Lead to join our Central IT Team, in order to help shape and develop the quality of IT support across our Trust. BEP is committed to ensuring our schools receive a consistent, reliable, and high‑quality IT Support Service that facilitates staff and students to deliver and access exceptional learning opportunities, and this role will be pivotal in achieving this.
Responsibilities:
- Drive service improvements and ensure our IT operations align with national standards, centralised services, and best practice.
- Oversee the Trust’s Helpdesk and support technician development.
- Champion proactive, standardised, and well‑documented support across all schools.
- Develop people, processes and systems to enable schools and stakeholders to confidently utilise the full spectrum of IT resources.
- Provide excellent service delivery through problem‑solving and staff mentorship.
Qualifications:
- Positive, confident leader with technical knowledge.
- Excellent communication skills.
- Experience in IT service management and support.
- Strong people‑management and development skills.
IT Service Lead in Somerset employer: Blackdown Education Partnership
Contact Detail:
Blackdown Education Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Lead in Somerset
✨Tip Number 1
Network like a pro! Reach out to current employees at Blackdown Education Partnership on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common IT service management scenarios. We should be ready to discuss how we would handle specific challenges, showcasing our problem-solving skills and leadership style.
✨Tip Number 3
Show off our passion for IT support! During interviews, let’s share examples of how we've improved service delivery in past roles. This will demonstrate our proactive approach and commitment to excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team at Blackdown Education Partnership.
We think you need these skills to ace IT Service Lead in Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Lead role. Highlight your experience in IT service management and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving IT support in education. Share specific examples of how you've driven service improvements in the past, as this will resonate with us.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality. We love a bit of flair!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Blackdown Education Partnership
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT service management. Be ready to discuss specific tools and methodologies you've used in previous roles, as well as how they can be applied to improve the IT support services at Blackdown Education Partnership.
✨Showcase Your Leadership Skills
As an IT Service Lead, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully developed people and processes in past positions. Think about times when you’ve driven service improvements and how you can bring that experience to the role.
✨Communicate Clearly
Excellent communication is key for this role. Practice explaining complex IT concepts in simple terms, as you may need to communicate with non-technical staff. Consider preparing a few scenarios where you effectively resolved issues through clear communication.
✨Align with Their Vision
Research Blackdown Education Partnership and understand their commitment to high-quality IT support. Be prepared to discuss how your vision aligns with theirs and how you can contribute to achieving their goals. This shows that you're not just looking for a job, but are genuinely interested in being part of their mission.