Solutions Consultant in Cambridge

Blackdot Solutions builds investigations software used by governments, banks, and global organisations to solve complex intelligence and financial crime challenges. Our flagship product, Videris, is the industry-leading platform for OSINT collection, analysis, and visualisation. We are now expanding our capabilities with Videris Automate, an evolution of our technology that applies AI-driven orchestration to surface insights, accelerate investigations and deliver repeatable, auditable intelligence workflows. This role will play a direct part in helping customers adopt and succeed with both Videris and Videris Automate. You’ll join a team of smart, curious and mission-driven product, sales and intelligence professionals who care deeply about solving meaningful problems for enterprise clients.

Location: Hybrid (Cambridge office ~2 days/week). Travel to customer sites in UK, Europe and world-wide will be required. You must have the right to work in the UK.

About the role: As a Solutions Consultant in the Commercial team, you will act as a strategic and trusted technical advisor to customers adopting Videris Investigate and Videris Automate, supporting pre-sales engagements as well as key customers. You’ll bridge commercial, technical and intelligence domains, translating operational requirements into practical product solutions. You’ll work closely with Sales, Customer Success, Product and Engineering, guiding customers through onboarding, integrations, workflow & playbook design and value realisation.

Responsibilities:

• Customer & Workflow Discovery: Collaborate with strategic customers & prospects to understand their investigative workflows, integration requirements and business objectives, advising on optimal product implementation, solution design and integrations.
• Solution Design & Delivery: Translate complex requirements into practical solution architectures, compelling presentations and clear project plans. Act as project manager for complex onboarding, custom integrations, and Videris Automate implementations, working with internal resources & the client for timely execution and delivery of key requirements. Support customers with the configuration of Automate playbooks and validation of workflow outputs.
• Technical & Product Expertise: Act as the technical subject matter expert for Videris, including how Automate leverages AI and how outputs are generated. Present the product roadmap in the context of customer needs, and contribute to product development through feedback, market insight and technical expertise.
• Pre-Sales & Commercial Support: Create and deliver compelling product demonstrations and workshops tailored to customers’ use cases. Support complex RFPs/RFIs, technical deep dives, and discussions around security, AI and integrations. Articulate the value proposition of Videris and Automate to both senior decision makers and hands-on practitioners.
• Customer Success & Product Partnership: Collaborate closely with Customer Success to drive adoption, measure ROI, solve technical issues and support expansion opportunities. Act as a technical liaison between customers and internal teams, helping resolve complex challenges, prioritise key requirements and optimise product usage.

About you: We’re looking for someone who thrives at the intersection of technology, intelligence and customer engagement, and who is excited about helping organisations adopt transformative AI enabled investigation workflows. You’ll bring:

• 5+ years in pre sales, solution consulting, sales engineering or technical account management in investigations, intelligence, financial crime or adjacent domains.
• Ability to operate with deep technical details and high-level business objectives simultaneously.
• Strong understanding of APIs, integrations, authentication (SSO, OAuth) and SaaS platforms.
• Experience working with AI solutions preferred.
• Strong analytical and problem-solving mindset, with the ability to map complex investigation workflows and identify where automation delivers value.
• Ability to manage projects with multiple internal and external stakeholders, including documentation ownership.
• Excellent communication and storytelling skills, able to present sophisticated concepts simply and persuasively.
• A hands-on, proactive mindset and willingness to meet customers face-to-face.
• Familiarity with OSINT tools and techniques preferred.

Benefits: You’ll enjoy:

• Competitive salary with regular pay reviews.
• 25 days’ holiday and the flexibility to carry over.
• The chance to work with some of the best people in the business.
• Strong work-life balance & flexible working.
• Professional development days & role-specific training.
• Vitality health insurance.
• Cycle to work scheme.
• Electric Vehicle (EV) scheme.
• Enhanced pension contributions.
• Enhanced parental leave.
• Regular and varied company socials.

How to apply: Please submit a CV and cover letter to apply. The application process will consist of an initial screening call, followed by an interview with Commercial lead and up to 2 other senior stakeholders, plus a practical assessment. Applicants can expect to hear from a Blackdot team member within two weeks of submitting their application. If you have any questions about the role, please contact careers@blackdotsolutions.com.

Diversity, Equality and Inclusion: Blackdot Solutions is an equal opportunities employer, welcoming applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. We conduct regular pay reviews to prevent pay discrimination and ensure equitable pay based on role and experience. We are committed to providing a safe, rewarding workplace for all employees and are happy to provide reasonable adjustments where needed. If you have any questions about Blackdot’s DEI policy, please get in touch with careers@blackdotsolutions.com.