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For Companies At a Glance
- Tasks: Support customers throughout their lifecycle and ensure high-quality service delivery.
- Company: A rapidly growing SaaS firm with a focus on customer experience.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 3+ years in customer-facing roles, preferably in SaaS or regulated environments.
- Other info: Exciting opportunity to work at the intersection of customer experience and service delivery.
The predicted salary is between 36000 - 60000 £ per year.
Growing SaaS firm has created a new opportunity from continuous growth; they seek the help of an ambitious, progressive Customer Experience & Delivery Specialist to support customers throughout their lifecycle. This role sits at the intersection of customer experience and service delivery. You will act as a key operational member of the CX team, helping maintain a clear view of customer health, supporting structured customer check-ins, and contributing to successful customer migrations and support processes.
You will work closely with Operations, Product, and Commercial teams to ensure customers receive consistent, high-quality service while enabling Arkivum to scale its customer delivery commitments effectively.
- 3+ years in a customer-facing or service delivery role (Customer Success, Support, Delivery, Account Coordination, or similar)
- Pro-active, ambitious, and progressive individual
- Experience in SaaS or regulated environments
- Confident communicating with customers in a professional setting
- Comfortable handling multiple workstreams simultaneously
- Ability to identify issues, escalate clearly, and follow structured processes
- Background in life sciences, clinical research, or data-driven industries
- Familiarity with clinical or regulated research data environments
- Exposure to data handling, migrations, or structured datasets
- Experience in customer onboarding or implementation roles
Customer Experience Manager in Reading employer: BlackCode
Contact Detail:
BlackCode Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in SaaS or life sciences. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and service delivery. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your achievements in customer success or service delivery. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Experience Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Experience Manager. Highlight your experience in customer-facing roles and any relevant SaaS or life sciences background. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can contribute to our team. Be sure to mention specific examples from your past roles that demonstrate your proactive and ambitious nature.
Showcase Your Communication Skills: Since this role involves a lot of communication with customers, make sure your application reflects your ability to communicate clearly and professionally. Whether it's in your CV or cover letter, we want to see that you can articulate your thoughts effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at BlackCode
✨Know Your SaaS Inside Out
Make sure you understand the SaaS landscape, especially in life sciences. Brush up on how customer experience and service delivery work in this sector. Being able to discuss specific challenges and solutions will show your expertise and enthusiasm for the role.
✨Showcase Your Customer-Centric Mindset
Prepare examples that highlight your experience in customer-facing roles. Think about times when you improved customer satisfaction or streamlined service delivery. This will demonstrate your proactive approach and ability to contribute positively to the CX team.
✨Master the Art of Communication
Since you'll be communicating with customers regularly, practice articulating your thoughts clearly and professionally. Role-play potential scenarios with a friend or family member to build confidence in handling various customer interactions.
✨Be Ready to Discuss Data Handling
Given the focus on data-driven environments, be prepared to talk about your experience with data handling, migrations, or structured datasets. Highlight any relevant projects you've worked on and how you ensured compliance with regulations in your previous roles.
