At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Join a dynamic IT team focused on innovation and collaboration.
- Benefits: Full-time, permanent role with opportunities for growth and development.
- Other info: Be part of a supportive environment that values trust, respect, and kindness.
- Why this job: Make a real impact by helping others with technology every day.
- Qualifications: Experience in 1st line IT support and strong troubleshooting skills.
The predicted salary is between 25000 - 32000 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
- Terms & Conditions: 37 Hours, Full Time, Permanent
- Department: IT – Service Desk
- Shortlisting Dates: w/c 22nd June 2026
About the Role
Are you passionate about delivering outstanding IT support and making a real impact through delivering technology? Join our dynamic IT team as a Systems Engineer 1st Line, where you’ll be the first point of contact for technical support and play a key role in supporting our IT Service Desk.
Key Responsibilities
- Act as the first point of contact for IT queries via phone, email, and ticketing system.
- Diagnose and resolve hardware, software, and network issues, escalating where necessary.
- Log and track incidents and service requests, ensuring timely updates and resolutions.
- Support user account management, including password resets and access permissions.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Assist with onboarding and offboarding, including equipment setup and recovery.
- Maintain and update IT asset registers.
What We’re Looking For
- Experience in a 1st line IT support or service desk environment.
- Strong troubleshooting skills across hardware, software, and networks.
- Excellent communication and customer service skills.
- Ability to work collaboratively and contribute to continuous improvement.
- Commitment to our values: Trust, Respect, Ambition, Collaboration, and Kindness.
Additional Information
- Participation in out-of-hours and on-call support may be required.
- This role may involve working with children or vulnerable adults; a DBS check will be required.
Systems Engineer 1st Line employer: Blackburn with Darwen Council
Join our vibrant IT team as a Systems Engineer 1st Line, where you will not only provide essential technical support but also thrive in a culture that values Trust, Respect, Ambition, Collaboration, and Kindness. With a commitment to employee growth and development, we offer comprehensive training opportunities and a supportive work environment that encourages innovation and teamwork. Located in a dynamic setting, this role provides the chance to make a meaningful impact while enjoying a balanced work-life experience.
Contact Details:
Blackburn with Darwen Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems Engineer 1st Line
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your troubleshooting skills and customer service experience.
✨Tip Number 3
Tailor your approach for each application. Research the company and its values, then align your responses to show how you embody their commitment to trust, respect, and collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Systems Engineer 1st Line
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st line IT support. We want to see how your troubleshooting skills and customer service experience align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you embody our values of Trust, Respect, Ambition, Collaboration, and Kindness.
Showcase Your Communication Skills:Since you'll be the first point of contact for IT queries, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Blackburn with Darwen Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware, software, and network troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Practice Your Communication Skills
As a Systems Engineer 1st Line, you'll need to communicate effectively with users who may not be tech-savvy. Practise explaining complex concepts in simple terms, and think of examples where you've successfully helped someone understand a technical issue.
✨Familiarise Yourself with the Company Values
StudySmarter values Trust, Respect, Ambition, Collaboration, and Kindness. Prepare examples from your experience that demonstrate how you embody these values, particularly in a team setting or when dealing with customers.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life support scenarios. Think about how you would handle common IT issues or difficult customer interactions. Practising these responses can help you feel more confident during the interview.
