At a Glance
- Tasks: Support people during major life events with exceptional customer service.
- Company: Join a vibrant team at Blackburn with Darwen Registration Office.
- Benefits: Enjoy 26 days of leave, increasing to 31 after 5 years, plus public holidays.
- Other info: Flexible working hours and opportunities for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in civil registration and excellent customer care skills required.
The predicted salary is between 28300 - 28300 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Terms and Conditions:
- Full time, Permanent, 37 hours per week
- Department: Resources
- Interview date: Thursday 16th July
An exciting opportunity has arisen to join a vibrant and fast-paced environment at the Blackburn with Darwen Registration Office. We are looking for a dedicated individual with a passion for great customer service in supporting people at the most important stages of their lives, with the right level of experience and positive attitude.
About us:
The Registration and Nationality Service provides a high quality, customer focused service delivering a range of functions around major life events, including:
- Registration of Births
- Registration of Deaths
- Registration of marriages or civil partnership
- Attesting notice of marriage or civil partnership
What we are looking for:
The successful candidate will be part of the Registration Team based at Blackburn with Darwen Register Office offering a professional and dedicated Registration and Ceremonies service. You will provide the highest standards of customer care and deal with customers professionally and sensitively. In this role you will be required to provide an efficient and effective registration service for births, deaths, marriages, and civil partnerships in accordance with statutory duties, and in line with service standards as determined by the Proper Officer.
Applicants must have registration knowledge and experience in civil registration and be able to demonstrate excellent customer care skills, as well as a good level of numeric and written skills. With a passion for excellent customer care, and a flair for creative thinking and innovation – you will combine your knowledge and experience of the Registration and Ceremonies service with an ability to deliver a first-class service.
You will work 37 hours per week; you must however be able to work flexibly to meet demand. You will receive 26 days plus public/bank holidays paid leave on commencement; this will increase to 31 days plus public/bank holidays after 5 years. To fulfil the service’s statutory obligations, weekend and Bank Holiday working is required - this is on a rota basis, and you will receive remuneration.
You will be based at the Blackburn with Darwen Register Office, Town Hall, King William Street, Blackburn, BB1 7DY. You will need to attend approved premises and outstations within the borough when required. You must be able to travel to and from ceremony venues and outstations using private transport. Due to service restrictions remote working is not possible although this may change in the future following proposed legislative changes.
For more information about the post, please contact DRSM@blackburn.gov.uk.
Registration Officer employer: Blackburn with Darwen Council
Join the Blackburn with Darwen Registration Office, where we pride ourselves on delivering exceptional customer service during life's most significant moments. Our vibrant work culture fosters professional growth and innovation, offering 26 days of annual leave that increases to 31 days after five years, alongside flexible working arrangements and a supportive team environment. As a Registration Officer, you will play a vital role in our community, ensuring that every interaction is handled with care and professionalism.
Contact Details:
Blackburn with Darwen Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Registration Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blackburn with Darwen Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blackburn with Darwen Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Registration Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blackburn with Darwen Council:Your cover letter is your chance to shine! Tell us why you want to work at Blackburn with Darwen Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blackburn with Darwen Council!
How to prepare for a job interview at Blackburn with Darwen Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
