Blackburn with Darwen Council is seeking a Customer Service Team Manager to lead our Customer Service team. You will shape how we serve customers across the contact centre and reception teams, balancing people management with continuous improvement.
You will oversee over 300 thousand customer interactions annually and drive efficiency, professionalism and empathy in every engagement. Reporting to the Resources department, you will line-manage 4 Team Leaders and a broader group of about 40
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Customer Service Team Leader - Drive Innovation & Impact employer: Blackburn with Darwen Council
Blackburn with Darwen Borough Council is an excellent employer, offering a supportive work culture that prioritises the well-being and professional development of its staff. As a Social Worker in the Transformation in Adult Supported Living role, you will have the opportunity to make a meaningful impact on the lives of individuals with complex needs while benefiting from ongoing training and collaboration with key partners in the community. Located in a vibrant area, the council fosters a sense of belonging and encourages innovative approaches to social care.
Contact Details:
Blackburn with Darwen Council Recruitment Team
