At a Glance
- Tasks: Help residents with enquiries via phone, email, and face-to-face support.
- Company: Join a dedicated team making a difference in the community.
- Benefits: Competitive salary, permanent and fixed-term contracts, full training provided.
- Other info: Dynamic role with ongoing support and training to excel.
- Why this job: Be the friendly voice that helps people navigate their challenges every day.
- Qualifications: Empathy, tech-savviness, and a passion for great customer service.
The predicted salary is between 25583 - 26824 £ per year.
Salary Grade D, SCP 5-8, £25,583 to £26,824 per annum
Terms and Conditions: Permanent and Fixed Term contracts, Full time 37 hours
Interview Date: w/c 20th July 2026
Why This Role Matters
Every day, our residents rely on us for the essentials - from ensuring their recycling is collected to navigating complex social care. As a member of our Customer Service team, you aren't just answering phones; you are a problem-solver, a guide, and a friendly voice for someone who might be having a difficult day.
We are looking for dedicated individuals to join us on both a permanent and fixed-term basis to help us continue making life easier for our community.
What Your Day Will Look Like
In this role, "variety" is an understatement. You’ll be part of the front-line face and voice of the council, who collectively operate across multiple channels:
- Digital & Voice: Handling enquiries via telephone, email, social media, and live chat in our fast-paced contact centre.
- Face-to-Face: Providing high-quality support at our three reception centres across the borough.
- Expert Navigation: Helping residents with everything from Council Tax and Benefits to Registrars, Highways, and Environmental Services.
Don't worry if you aren't an expert on local government yet. We provide in-depth training and ongoing support to ensure you have the knowledge and confidence to excel, regardless of your contract type.
Who You Are
We are looking for people who are naturally curious and genuinely empathetic. You’ll be a great fit if you:
- Are a people person: You have a "taste" for great service and can stay calm and patient, even when a situation gets tricky.
- Are tech-savvy: You’re comfortable jumping between multiple IT systems and can summarise complex info into clear, concise notes.
- Are a quick learner: You have the "brain-sponge" ability to retain service knowledge across diverse departments.
- Are adaptable: You enjoy a challenge and like the fact that no two days (or two enquiries) are ever the same.
Ready to Join Us?
If you’re flexible, friendly, and ready to make a real difference in your local community, we’d love to hear from you!
Customer Service Advisor employer: Blackburn with Darwen Council
Blackburn with Darwen Council is an excellent employer, offering a dynamic work environment that prioritises employee well-being and professional growth. With flexible and hybrid working options, the council fosters a culture of inclusivity and innovation, empowering employees to make meaningful contributions to the transformation of Adult Social Care services. Join us to be part of a team that values diverse perspectives and invests in your development.
Contact Details:
Blackburn with Darwen Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blackburn with Darwen Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blackburn with Darwen Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blackburn with Darwen Council:Your cover letter is your chance to shine! Tell us why you want to work at Blackburn with Darwen Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blackburn with Darwen Council!
How to prepare for a job interview at Blackburn with Darwen Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
