At a Glance
- Tasks: Be the friendly face at our centres, managing reception and admin tasks.
- Company: Join Blackburn with Darwen, a supportive community-focused organisation.
- Benefits: Enjoy flexible hours, career growth, and a collaborative work environment.
- Other info: Work in a dynamic team with a focus on well-being and support.
- Why this job: Make a difference in children's lives while developing your skills.
- Qualifications: Strong IT skills and a passion for customer care.
The predicted salary is between 18900 - 23100 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Department: Children’s Services & Education
Shortlisting 27th August 2026
Interviews 4th September 2026
Join Our Team! We are excited to announce an opening for 1 x 37 hour Business Support Assistant to join our dedicated team across our network of Children’s Centres and Family Hubs. If you’re an enthusiastic and self-motivated individual, we want to hear from you!
Position Overview:
- Hours: Fixed shifts over 5 days, Monday to Friday, between 8 AM and 6 PM.
- Location: Our Children’s Centres and Family Hub receptions.
Key Responsibilities:
- Serve as a front-line representative at our centres, showcasing excellent interpersonal skills and a friendly phone manner.
- Manage reception duties while multitasking effectively.
- Perform a range of administrative tasks, including:
- Typing and word processing
- Creating and managing Excel spreadsheets
- Photocopying, printing, and filing
- Updating records and information systems, both manually and digitally
- Support service delivery by preparing monthly figures and statistics.
- Arrange electronic room bookings and collate data and information.
- Process electronic orders for goods and materials.
- Assist with financial tasks, including collation of payments and updating financial records.
- Support building security by locking and unlocking facilities as needed.
What We’re Looking For:
- Strong IT skills and proficiency in Microsoft Office Suite.
- A responsible team player who can work independently and manage tasks efficiently.
- Excellent communication skills, with a friendly demeanor and the ability to connect with a diverse community.
- A commitment to providing high-quality customer care for children, families, and centre users.
Why Join Us?
At Blackburn with Darwen, we understand that the world of work has evolved, especially post-pandemic. We are committed to supporting you in your role and helping you thrive within our community.
What We Offer:
- Trust: We prioritize consistency and trust in our staff, ensuring you have the support you need.
- Respect: Our culture values all voices and encourages respectful dialogue and learning.
- Ambition: We are dedicated to your career growth, providing fair opportunities for progression.
- Collaboration: Work alongside diverse teams, leveraging various skills and experiences to enhance our services.
- Kindness: We believe in a supportive environment, recognizing that everyone faces challenges. Our well-being initiatives reflect this belief.
Additional Benefits:
- Convenient travel within a small borough.
The listing may close before the closing date should sufficient applicants have been received.
Business Support Assistant employer: Blackburn with Darwen Council
Blackburn with Darwen Council is an excellent employer, offering a dynamic work environment that prioritises employee well-being and professional growth. With flexible and hybrid working options, the council fosters a culture of inclusivity and innovation, empowering employees to make meaningful contributions to the transformation of Adult Social Care services. Join us to be part of a team that values diverse perspectives and invests in your development.
Contact Details:
Blackburn with Darwen Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blackburn with Darwen Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blackburn with Darwen Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blackburn with Darwen Council:Your cover letter is your chance to shine! Tell us why you want to work at Blackburn with Darwen Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blackburn with Darwen Council!
How to prepare for a job interview at Blackburn with Darwen Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
