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- Tasks: Provide 1st and 2nd line IT support and manage equipment inventory.
- Company: Join Blackburn Rovers, a dynamic football club with a passion for technology.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Be part of a vibrant team at a renowned football club while enhancing your IT skills.
- Qualifications: Experience in IT support and a qualification in IT or relevant experience.
- Other info: Flexible working environment with match day responsibilities and travel to various sites.
The predicted salary is between 30000 - 42000 £ per year.
Organisation: Blackburn Rovers Football & Athletic Ltd
Salary: Commensurate with experience
Location: Blackburn
Contract type: Permanent (Full time)
Closing date: 17 October 2025
Job Description
Job title: I.T. Support Technician
Department: Information Technology
Based at: Ewood Park stadium, Blackburn, BB2 4JF. Flexibility regarding location is required.
Reports to: I.T. Manager
Responsible for: General IT support 1st and 2nd line within the organisation.
Hours of work: 35hrs – based required at Ewood with travel to other sites required. Works match day Rota with TiL
Contractual status: Full Time
Job purpose:
I.T. Engineer role is to provide support to the business over the phone or in person or via remote software, they are responsible for maintaining the stock management of PC’s, laptops, mobile handsets and work with the IT apprentice to manage the building of PC’s and Laptops to the requirements of the business needs.
Duties and Responsibilities:
- To provide 1st & 2nd line technical support to all departments within the organisation
- To log all support calls on the fault logging system
- To manage the Inventory System and make sure the program is kept up to date and processes followed and routinely reviewed.
- To setup/configure I.T equipment, record and tag. Windows 11, MacBook’s, iPad’s, iPhone’s, access points etc.
- To provide technical support to the company’s mobile telephones and users.
- To provide match day technical support as per the I.T department Rota.
- To provide match day on call assistance as required
- To ensure all relevant equipment/systems are functioning prior to home matches
- To liaise with outside suppliers / support contactors as required.
- To evaluate equipment and follow IT Dept procedures for the acquirement of new equipment
- To acquire quotes and submit to the Head of IT when required.
- To manage stock levels and keep a record of equipment with stock checks
- To maintain a required number of PC’s, laptops, Mobiles ready for distribution when required
- To maintain a schedule of review dates of equipment so they are up to date with software and are kept in good working order physically.
- To generate proposals when required or requested by the Head of IT.
- To utilise IT software for communication, task tracking and documentation within the IT Dept.
Desirable:
- To install, configure, and test network components or devices whether physical or virtual
- To acquire and analyse network performance data to monitor network activity
- To optimize and maintain the performance of the network services or systems
- To Investigate and problem solve any technical network issues
- To undertake upgrades to the networks including physical and virtual
- To interpret written requirements and technical specifications
- To maintain accurate logical records when carrying out network tasks
Required Aptitude:
The successful candidate will be highly motivated individual with prior experience in providing I.T. support and will be wanting to work within a small team to take the lead with supporting the business needs with M365 and office apps as well as windows and a range of other systems used by the business.
Skills Required:
- Strong interpersonal skills with the ability to communicate effectively both orally and in writing.
- To have a pleasant and approachable demeanour.
- At times, the ability to work with the minimum of supervision.
- The ability to work as part of a team, demonstrating a willingness and ability to perform all functions required of team members.
- Highly organized with the ability to prioritise.
- A creative thinker with the ability to see new opportunities.
- A willingness to undertake further training and professional development.
- A confident and conscientious approach to work.
- Be able to document procedures.
- Be able to adapt and learn effectively.
- Be able to diagnose and fix faults with I.T equipment.
- To be able to follow instructions and perform checks of systems.
- Ability to articulate and log faults on the Helpdesk software.
Knowledge Required:
- Experience with the following: PC building and configurations, Apple iOS, Mobile Phone OS, M365 applications, M365 Administration, Active Directory & Group Policy, Printer fault fixing, Windows 11, MDM knowledge (Intune/End point manager), Networking fundamentals, Remote access software and remote helpdesk support
Desirable knowledge:
- Switch configuration (Aruba)
- Wireless Access points (Meraki)
- Network management and fault finding
- VLAN configuration
- Physical network modes, ethernet, Fibre types, GBICS
- Active Directory & Group Policy
Qualifications Required:
Required: Qualification in I.T. or 2/3 years support experience minimum
Desired: Qualification in networking or experience in networking
DBS Check Required: Yes
The document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation.
How to apply:
Due to high-levels of interest, this post may close early so early application is advised, otherwise the closing date for this role is 12 noon on Friday 17th October 2025. To apply, please email your application form and covering letter to recruitment@rovers.co.uk CV’s will not be accepted.
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IT Support Technician employer: Blackburn Rovers Football & Athletic Ltd
Contact Detail:
Blackburn Rovers Football & Athletic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Get to know the company! Research Blackburn Rovers and their IT department. Understanding their culture and values can help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common IT support interview questions and scenarios. Role-playing with a friend can help you articulate your problem-solving skills and technical knowledge more confidently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Blackburn Rovers. Don’t miss out on this opportunity!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience match the IT Support Technician role. Use keywords from the job description to show we’re on the same page!
Show Your Personality: We love a bit of character! Don’t be afraid to let your personality shine through in your covering letter. A friendly tone can make a big difference and help us see you as a great fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what we need to know about your experience and skills!
Apply Early: Don’t wait until the last minute! Given the high interest in this position, it’s best to get your application in early. Head over to our website and submit your form and covering letter before the deadline!
How to prepare for a job interview at Blackburn Rovers Football & Athletic Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 11, M365 applications, and network fundamentals. Be ready to discuss your experience with PC building and configurations, as well as any troubleshooting you've done in the past.
✨Show Off Your Interpersonal Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly. Think of examples where you've successfully communicated technical information to non-technical colleagues or resolved conflicts within a team.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT support scenarios. Prepare by thinking through common issues you’ve faced and how you resolved them. This will show your problem-solving skills and ability to think on your feet.
✨Demonstrate Your Organisational Skills
The job requires a high level of organisation, so be prepared to discuss how you manage your time and prioritise tasks. You might want to share examples of how you've kept track of inventory or managed multiple support requests simultaneously.