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- Tasks: Ensure safety and welfare of spectators during Academy match days.
- Company: Join the Blackburn Rovers Football Academy team.
- Benefits: Earn age-related minimum wage with flexible hours.
- Why this job: Be part of an exciting sports environment and make a difference.
- Qualifications: Customer service skills and a passion for sports are a plus.
- Other info: Great opportunity for personal growth and teamwork.
Organisation: Blackburn Rovers Football & Athletic Ltd
Salary: Age Related National Minimum Wage
Location: Blackburn Rovers Academy, Old Langho, Blackburn BB6 8BA
Job Description
Job title: Academy Steward
Department: Academy Stewarding Department
Based at: Blackburn Rovers Academy, Old Langho, Blackburn, BB6 8BA
Reports to: Academy Secretary
Responsible for: N/A
Hours of work: As and when required. Hours of work will predominantly be offered for Academy match days which typically fall on weekends and weekday evenings.
Contractual status: Casual Worker
Job purpose
As an Academy Steward, you will be expected to be fully committed to carrying out your duties in ensuring the safety and welfare of all spectators, players, customers and clients.
Duties and responsibilities
- To be committed to ensuring the safeguarding and welfare of all spectators, customers and/or clients of the Club;
- Managing capacities and behaviour through proactive observation of interaction with spectators and guests;
- To assist with queue and car park management within the allocated areas;
- Ensure effective close down of areas at required times;
- To monitor crowds and spectators;
- To identify and report hazards and defects including suspect objects in line with the Club’s procedures;
- To report any unusual crowd dynamics as and when required;
- To provide guidance to the public when required;
- To patrol the Academy matchday areas as and when required;
- Any other duty as reasonably assigned by the Academy Secretary.
Skills required
- Excellent customer service skills;
- Approachable with the ability to use initiative;
- The ability to communicate effectively with a wide variety of staff, guests and spectators;
- Confidence, resilience and perseverance to deal with incidents when they arise;
- Enthusiastic with a natural ability to relate to a wide range of people;
- The initiative to work independently and the ability to work in a team;
- Flexibility, empathy and commitment;
- Good organisational skills; and
- The ability to remain calm under pressure.
Qualifications required
- NVQ2 Spectator Safety or working towards (desirable);
- Customer service qualification (desirable); and
- SIA Licence (desirable).
DBS check required: Yes (Enhanced)
To apply, please submit your application through the EFL I-Recruit platform: https://irecruit.efl.com/vacancies/vacancy-search-results.aspx
Note: Due to high-levels of interest, this post may close early so early application is advised, otherwise the closing date for this role is 9am on Wednesday 15th October 2025
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Casual Academy Steward employer: Blackburn Rovers Football & Athletic Ltd
Contact Detail:
Blackburn Rovers Football & Athletic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Academy Steward
✨Tip Number 1
Get to know the Academy and its culture! Research Blackburn Rovers and their values. This will help you connect with the team during interviews and show that you're genuinely interested in being part of the club.
✨Tip Number 2
Network like a pro! Reach out to current or former stewards, or anyone involved with the Academy. They can provide insider tips and might even put in a good word for you!
✨Tip Number 3
Prepare for the unexpected! As an Academy Steward, you'll need to think on your feet. Practice answering situational questions about crowd management and safety to show you're ready for anything.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Blackburn Rovers Academy.
We think you need these skills to ace Casual Academy Steward
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being part of the Blackburn Rovers Academy and ensuring the safety and welfare of everyone involved.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for excellent customer service skills and the ability to communicate effectively, so give us examples that showcase these traits!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Academy Steward role. Remember, we want to get to know you quickly!
Apply Early!: Don’t wait until the last minute to submit your application. Due to high interest, this position may close early. Head over to our website and get your application in as soon as possible to avoid missing out!
How to prepare for a job interview at Blackburn Rovers Football & Athletic Ltd
✨Know Your Role
Make sure you understand the responsibilities of an Academy Steward. Familiarise yourself with the job description and think about how your skills align with ensuring the safety and welfare of spectators and players. This will help you answer questions confidently.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you've successfully dealt with customers or managed difficult situations. Highlight your approachability and ability to communicate effectively.
✨Stay Calm Under Pressure
The interviewers will likely want to know how you handle stressful situations. Think of a time when you had to remain calm during a challenging scenario and be ready to share that story. This shows your resilience and ability to manage incidents.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how they handle crowd management on match days. It shows your genuine interest in the role and the club.