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- Tasks: Lead ticketing operations and enhance supporter experience for all club events.
- Company: Join Blackburn Rovers, a dynamic football club with a rich history.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be at the heart of matchday excitement and improve fan experiences.
- Qualifications: Experience in ticketing leadership and strong customer service skills required.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Organisation: Blackburn Rovers Football & Athletic Ltd
Salary: Commensurate with experience
Location: Blackburn Rovers Football Club, Ewood Park, Blackburn, BB2 4JF
Contract type: Permanent (Full time)
Closing date: 12 January 2026
Department: Commercial
Based at: Roverstore, Ewood Park, Blackburn, BB2 4JF. Flexibility on location may be required.
Reports to: Head of Commercial and Partnerships
Responsible for: Ticketing department
Hours of work: 37.5 hours per week plus home matchdays, plus any additional hours necessary for the performance of duties. Flexibility regarding hours of work is required due to the nature of the business.
Contractual status: Permanent
Job purpose: To lead the Club’s end-to-end ticketing operations and platforms across all Club events. To oversee the full spectrum of ticketing activity, from platform optimisation through to matchday delivery, compliance, and supporter experience.
Duties and responsibilities:
- To be committed to ensuring the safeguarding and welfare of all customers of the Club.
- Lead and improve the ticket sales process for all fixtures and events with a priority on digital ticketing for home and away fixtures and events.
- Manage ticket inventory for relevant fixtures, maximising utilisation and meeting all requirements.
- Continuously seek to improve the user experience online and offline for supporters to ensure they can navigate the ticket sales process confidently.
- Act as ticketing lead for specific events, including non-football and third-party venue fixtures.
- Collaborate with internal teams to ensure alignment and support for the club’s ticketing strategy.
- Liaise with other clubs and venues to confirm allocations and manage away ticket logistics.
- Oversee end-to-end delivery of fixtures, including digital ticketing operations.
- Manage contractual ticket allocations and associated processes.
- Line manage Ticketing Coordinators, delegating tasks and ensuring high-quality delivery.
- Ensure ticketing content across club channels is accurate and user-friendly.
- Support all matchday ticketing operations.
- Contribute to wider club initiatives requiring ticketing expertise.
- Work with Supporter Services, Access, and Safety teams to resolve escalated ticketing issues.
- Liaise with Finance to complete reconciliations and investigate discrepancies or fraud.
- Provide board reports to senior management, prioritising continuous improvement in our ticketing operations.
- Act as the primary liaison for ticketing matters, ensuring clear communication between internal teams and external partners, and using data to inform strategy.
- Produce regular reports on revenue and audience segments to inform.
- Line-manage, train, schedule and develop office staff, ensuring consistent adherence to policies and high customer service standards.
- Work closely with our retail team to manage the workflow of staff to ensure ticketing and retail departments share resources across the season.
Skills required:
- Experience working in ticketing leadership within sport or live entertainment.
- Strong knowledge of ticketing systems and their integrations (CRM, mobile ticketing, access control).
- Well-versed in fan/customer experience principles and best practice.
- Experience of managing high-volume, complex events (league, cup, internationals, concerts).
- The ability to work in a fast-paced, dynamic environment.
- A genuine team player who will support and motivate other members of the team to continuously improve their skills.
- Good communication skills.
- Computer literate.
- Flexible approach to working.
- The ability to use own initiative.
Knowledge required:
- Ticketmaster SportXR or an equivalent ticketing platform.
- Access Control platforms such as Fortress or equivalent.
- Proficient user of core Microsoft 365 apps including Excel, Outlook, Teams and OneDrive.
- Excellent interpersonal customer service and communication skills.
- Strong management, organisational, and administrative skills.
Qualifications required:
- Recent proven experience in a high-volume ticketing environment.
- Experience within a sporting environment (desirable).
DBS check required: No
Ticketing and Platform Manager in Blackburn employer: Blackburn Rovers Football & Athletic Ltd
Contact Detail:
Blackburn Rovers Football & Athletic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing and Platform Manager in Blackburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Blackburn Rovers. Attend events, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with someone from the club, make sure to express your enthusiasm for ticketing and fan experience. Share ideas on how you could improve their current processes – it’ll show you’re proactive and genuinely interested.
✨Tip Number 3
Prepare for interviews by researching the club’s ticketing operations. Familiarise yourself with their current platforms and any recent changes in ticketing trends. This will help you speak confidently about how you can contribute to their goals and enhance supporter experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make some ticketing magic happen!
We think you need these skills to ace Ticketing and Platform Manager in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ticketing and Platform Manager role. Highlight your experience in ticketing leadership and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ticketing and how your background aligns with our goals at Blackburn Rovers. We love hearing personal stories that connect you to the role.
Showcase Your Experience: When detailing your experience, focus on specific achievements in ticketing operations or customer service. We’re keen to know how you've improved processes or enhanced fan experiences in previous roles. Numbers and results speak volumes!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our club and what we stand for.
How to prepare for a job interview at Blackburn Rovers Football & Athletic Ltd
✨Know Your Ticketing Systems
Make sure you brush up on your knowledge of ticketing systems like Ticketmaster and SportXR. Be ready to discuss how you've used these platforms in the past, especially in high-volume environments. This will show that you’re not just familiar with the tech but can also leverage it to improve operations.
✨Showcase Your Customer Experience Skills
Since the role focuses heavily on supporter experience, prepare examples of how you've enhanced customer interactions in previous roles. Think about specific situations where you improved processes or resolved issues effectively, as this will demonstrate your commitment to fan engagement.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to ticketing challenges, such as managing a last-minute event change or dealing with a high volume of ticket requests. Practise your responses to these scenarios to show your problem-solving skills and ability to think on your feet.
✨Highlight Your Team Leadership Experience
As you'll be managing Ticketing Coordinators, be prepared to discuss your leadership style and experiences. Share examples of how you've motivated teams, delegated tasks, and ensured high-quality delivery in past roles. This will help convey that you're not just a team player but also a capable leader.
