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For Companies At a Glance
- Tasks: Assist patients with enquiries, manage appointments, and support healthcare professionals.
- Company: Join a busy GP Surgery dedicated to patient care and community support.
- Benefits: Gain valuable experience in healthcare and develop your customer service skills.
- Why this job: Make a difference in patients' lives while working in a friendly team environment.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
- Other info: Opportunities for training and career growth in a supportive setting.
The predicted salary is between 24000 - 36000 £ per year.
We are a busy GP Surgery based in Batley, with a list size of over 12000 patients. We are looking to recruit a highly motivated, professional individual with excellent Customer Service Skills to join our friendly team as a Receptionist.
Main duties of the job
The role includes dealing with our patients over the telephone and face to face, undertaking administrative tasks, arranging patient transport, and many other tasks that support our patients and the Clinicians.
Experience would be preferred but not essential.
We are looking for a highly motivated individual with excellent customer service and communication skills. Someone who is willing to work as part of a team and can also work on their own initiative.
About us
A busy, forward thinking surgery we pride ourselves on patient care, developing our staff and supporting the community. We have 3 GP Partners, 6 salaried GPs and a large Nursing team, as well as our Admin team. We are also a training practice and have GP trainees.
Job responsibilities
Working between 7am and 6.30pm
Deal with patient enquiries efficiently and courteously whether face to face of by telephone.
Answering phones in a timely manner.
Processing request for appointments, visits and telephone consultations and ensuring that patients are directed to the appropriate healthcare professional or signposted to the relevant service.
Liaising with local hospitals, pharmacies and other healthcare professionals as required.
Daily management of tasks and patient notes.
Maintaining patient records and updating contact numbers and addresses as required.
Registering new patients.
Attend mandatory training sessions.
Dealing with any queries from clinicians in a timely manner.
Ensure opening and closing procedures are followed as appropriate.
Any other duties considered appropriate to the post.
Person Specification
Qualifications
- GCSE grade A to C in English and Maths
- Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Medical Receptionist employer: Blackburn Road Medical Centre
Contact Detail:
Blackburn Road Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the surgery! Research Blackburn Road Medical Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with patients, think of scenarios where you might need to handle difficult situations. Role-playing with a friend can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or local community groups. They can provide insights into the work culture and maybe even give you a heads-up about the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our friendly team at the surgery.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've dealt with people in the past, especially in busy environments like a GP surgery.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention specific duties from the role that you’re excited about and how your skills fit.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow the process step-by-step without any hassle!
How to prepare for a job interview at Blackburn Road Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Medical Receptionist. Familiarise yourself with tasks like handling patient enquiries, managing appointments, and liaising with healthcare professionals. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this position, prepare examples from your past experiences where you've successfully dealt with customers or patients. Highlight your ability to remain calm under pressure and how you’ve resolved any issues effectively.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, communication, and problem-solving. For instance, be ready to discuss how you would handle a difficult patient or manage multiple tasks at once. Practising these scenarios can boost your confidence during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the surgery supports its staff. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.