Job title: Supervisor
Reports to: Shop Manager
Responsible for: Team Members
Location: T.B.C.
Internal Opportunity: Supervisor | Blackbird Bakery
The Blackbird Way: Leading by Example
- Plain Talking: You are an upbeat, clear communicator who keeps the team motivated, focused, and briefed. You give honest feedback with respect and energy.
- Real Me: Your charisma is infectious. You bring your authentic, high-energy self to every single shift, leading with a fierce "can-do" attitude that sets the standard.
- Working Together: You are the spark that keeps the team connected. You organise and monitor productivity while keeping the atmosphere light‑hearted, fun, and supportive—even during the wildest morning rushes.
- Service First: You are obsessed with the details and possess a natural charm that makes every customer feel like a VIP.
Your Mission & Purpose
Your goal is to champion the shop floor and support the management team in running operations like clockwork. Through your enthusiastic coaching and mentoring, you will elevate team productivity, maintain flawless product quality, and confidently manage the shop in the manager’s absence.
What You’ll Master & Drive
- Vibrant Retail Leadership: Keep service fast, energy high, and ensure the team is packed with expert product knowledge. Drive sales with creative sampling and exciting new product launches.
- Amazing Display Techniques: Lead the charge in visual merchandising! You will master and teach show‑stopping display that strictly follow our Blackbird display standards, ensuring our counters always look perfect, full, and irresistible.
- Production & Stock Excellence: Monitor stock levels proactively to avoid shortages, manage wastage, and ensure only top‑tier products hit the shelves.
- Team Growth & Coaching: Lead high‑energy team briefings, manage seamless opening/closing routines, and actively support the manager with team training and performance coaching.
The Attributes We are Looking For
- Boundless Energy & Enthusiasm: A naturally vibrant personality that lifts the mood of the entire room.
- Charismatic Leadership: The ability to naturally inspire, mentor, and command respect from your peers.
- Proven Standards: A track record of excellent communication and professional standards in your current role.
- Flexibility & Motivation: A highly driven approach and commitment to growing your career within Blackbird.
