Heidi is seeking a Support Engineering Team Lead to drive the engineers at the sharp end of customer problems—investigating, triaging and resolving the hardest issues, and turning signals into durable product improvements. You will lead by example, coaching engineers, improving investigation quality, and building scalable rituals.
As a player-coach, you’ll own queue health, SLAs, and escalation quality, partnering with Product and Engineering to resolve issues quickly and scale reliability.
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Support Engineering Lead — Scale Healthcare AI employer: Blackbird Ventures Pty
Eucalyptus is an exceptional employer, dedicated to fostering a culture of innovation and collaboration in the health sector. With a strong focus on employee growth, you will have the autonomy to shape new health categories while working alongside a passionate team committed to improving patient outcomes. Located in the UK, Eucalyptus offers a dynamic work environment that values diverse perspectives and encourages meaningful contributions to the future of healthcare.
