Team Member

At Blackbird, we don’t just serve great food; we build great environments. We’re looking for a Team Member who is as passionate about people as they are about products. If you’re someone who shows up with a genuine smile, takes pride in every task, and loves being part of a tight‑knit crew, we want to meet you!

The Blackbird Way:

• Plain Talking: You’re a straight shooter. You speak clearly, listen with intent, and believe that being honest and respectful is the best way to communicate with both customers and your team.
• Real Me: You bring your best, most authentic self to every shift. You’re proactive, you take ownership of your station, and you’re proud of the work you do.
• Working Together: You’re the ultimate teammate. When the pressure is on, you stay light‑hearted and reliable. You’ve got your colleagues' backs and you’re always ready to lend a hand to keep the vibe high.
• Service First: To you, the customer is the hero of the story. You’re warm, calm under pressure, and you notice the “little things” that turn a standard transaction into a great experience.

The Mission & Purpose:

Your goal is simple: Deliver outstanding product quality and an effortless customer experience, you’ll help us grow while growing your own skills in a supportive, fast‑paced environment. You will contribute to increasing sales through excellent service and teamwork.

Your Key Responsibilities:

• Customer Excellence: Providing an excellent experience to each and every customer, ensuring needs are exceeded at all times.
• Product Quality: Assisting in the preparation and service of all products, ensuring the correct standard and quality is met.
• Team Support: Assisting your colleagues whenever and wherever possible to promote excellent teamwork.
• Safety & Standards: Ensuring all production processes, practices, and Food Safety controls are followed.
• Operational Accuracy: Performing all payment and cash handling procedures in an accurate and consistent manner.
• Proactive Support: Following reasonable instructions from management and carrying out miscellaneous duties as required.

Daily Duties:

• Retail: Greeting every customer in a friendly, timely manner and recognising our regulars. Demonstrating fast, efficient service so customers are never kept waiting. Offering suggestions and using great product knowledge to assist with requests. Dealing courteously with complaints and reporting them immediately to the manager. Acting as the final quality check on all food and drinks before they are served. Communicating with the team regarding stock levels to keep displays looking full. Ensuring correct packaging and merchandising materials are used. Producing great quality coffee and drinks in line with our recipes.
• Production: Minimising wastage by correctly maintaining, storing, and following recipe guidelines. Monitoring the quality of bread and incoming deliveries to ensure they are shop‑ready. Preparing our product range to the correct guidelines. Ensuring no sub‑standard items are ever put on display or served. Following Food Safety controls: keeping prep areas clean, labelled, dated, and organised.
• Barista: Preparing the coffee range and maintaining the grinder/setup to company standards. Conducting daily coffee checks and weekly in‑store coffee audits (including coaching). Following all opening, closing, and cleaning procedures for the coffee machine and area. Ensuring all coffee products are dated, rotated, and meet temperature controls. Assisting with general retail shifts and duties as required.
• General: Following shop opening and closing procedures. Adhering to Health & Safety, Food Safety, Fire Safety, COSHH, and company policies. Wearing the uniform with pride and maintaining high personal hygiene. Performing all cleaning duties to ensure the shop is left to agreed standards. Working safely and reporting any accidents or faulty equipment to the manager. Assisting with the training of new team members when instructed.

The Attributes We Value:

• Passion for providing an excellent customer experience.
• Passion for food and drink quality.
• Good Communication skills, including verbal English.
• Outgoing & Lively personality.
• Flexible & Committed approach.
• Highly Motivated and a true Team Player.

Please note: The above are key tasks, but this is not an exhaustive list and may change to meet the needs of the business.