Team Member

At Blackbird, we don’t just serve great food; we build great environments. We’re looking for a Team Member who is as passionate about people as they are about products. If you’re someone who shows up with a genuine smile, takes pride in every task, and loves being part of a tight-knit crew, we want to meet you!

The Blackbird Way:

• Plain Talking: You’re a straight shooter. You speak clearly, listen with intent, and believe that being honest and respectful is the best way to communicate with both customers and your team.
• Real Me: You bring your best, most authentic self to every shift. You’re proactive, you take ownership of your station, and you’re proud of the work you do.
• Working Together: You’re the ultimate teammate. When the pressure is on, you stay light-hearted and reliable. You’ve got your colleagues' backs and you’re always ready to lend a hand to keep the vibe high.
• Service First: To you, the customer is the hero of the story. You’re warm, calm under pressure, and you notice the "little things" that turn a standard transaction into a great experience.

The Mission & Purpose:

Your goal is simple: Deliver outstanding product quality and an effortless customer experience, you’ll help us grow while growing your own skills in a supportive, fast-paced environment. You will contribute to increasing sales through excellent service and teamwork.

Your Key Responsibilities:

• Customer Excellence: Providing an excellent experience to each and every customer, ensuring needs are exceeded at all times.
• Product Quality: Assisting in the preparation and service of all products, ensuring the correct standard and quality is met.
• Team Support: Assisting your colleagues whenever and wherever possible to promote excellent teamwork.
• Safety & Standards: Ensuring all production processes, practices, and Food Safety controls are followed.
• Operational Accuracy: Performing all payment handling procedures in an accurate and consistent manner.
• Proactive Support: Following reasonable instructions from management and carrying out miscellaneous duties as required.

Daily Duties:

Retail:

• Greeting every customer in a friendly, timely manner and recognising our regulars.
• Demonstrating fast, efficient service so customers are never kept waiting.
• Offering suggestions and using great product knowledge to assist with requests.
• Dealing courteously with complaints and reporting them immediately to the manager.
• Acting as the final quality check on all food and drinks before they are served.
• Communicating with the team regarding stock levels to keep displays looking full.
• Ensuring correct packaging and merchandising materials are used.
• Producing great quality coffee and drinks in line with our recipes.

Production:

• Minimising wastage by correctly maintaining, storing, and following recipe guidelines.
• Monitoring the quality of bread and incoming deliveries to ensure they are shop-ready.
• Preparing our product range to the correct guidelines.
• Ensuring no sub-standard items are ever put on display or served.
• Following Food Safety controls: keeping prep areas clean, labelled, dated, and organised.

Barista:

• Preparing the coffee range and maintaining the grinder/setup to company standards.
• Conducting daily coffee checks and weekly in-store coffee audits (including coaching).
• Following all opening, closing, and cleaning procedures for the coffee machine and area.
• Ensuring all coffee products are dated, rotated, and meet temperature controls.
• Assisting with general retail shifts and duties as required.

General:

• Following shop opening and closing procedures.
• Adhering to Health & Safety, Food Safety, Fire Safety, COSHH, and company policies.
• Wearing the uniform with pride and maintaining high personal hygiene.
• Performing all cleaning duties to ensure the shop is left to agreed standards.
• Working safely and reporting any accidents or faulty equipment to the manager.
• Assisting with the training of new team members when instructed.

The Attributes We Value:

• Passion for providing an excellent customer experience.
• Passion for food and drink quality.
• Good Communication skills, including verbal English.
• Outgoing & Lively personality.
• Flexible & Committed approach.
• Highly Motivated and a true Team Player.

Please note: The above are key tasks, but this is not an exhaustive list and may change to meet the needs of the business.