At a Glance
- Tasks: Deliver outstanding customer experiences and assist in food preparation.
- Company: Join the vibrant team at Blackbird Bakery, where we create great environments.
- Benefits: Flexible hours, a fun work atmosphere, and opportunities for personal growth.
- Other info: Dynamic role with room for creativity and career development.
- Why this job: Be part of a close-knit crew and make customers smile every day!
- Qualifications: Passion for food, good communication skills, and a team player attitude.
The predicted salary is between 20000 - 25000 £ per year.
Are You Our Next Secret Ingredient? ✨ At Blackbird, we don’t just serve great food; we build great environments. We’re looking for a Team Member who is as passionate about people as they are about products. If you’re someone who shows up with a genuine smile, takes pride in every task, and loves being part of a tight-knit crew, we want to meet you!
The Blackbird Way: Who We’re Looking For?
- Plain Talking: You’re a straight shooter. You speak clearly, listen with intent, and believe that being honest and respectful is the best way to communicate with both customers and your team.
- Real Me: You bring your best, most authentic self to every shift. You’re proactive, you take ownership of your station, and you’re proud of the work you do. You’ve got an opinion, and we want to hear it!
- Working Together: You’re the ultimate teammate. When the pressure is on, you stay light-hearted and reliable. You’ve got your colleagues' backs and you’re always ready to lend a hand to keep the vibe high.
- Service First: To you, the customer is the hero of the story. You’re warm, calm under pressure, and you notice the "little things" that turn a standard transaction into a great experience.
The Mission & Purpose
Your goal is simple: Deliver outstanding product quality and an effortless customer experience, you’ll help us grow while growing your own skills in a supportive, fast-paced environment. You will contribute to increasing sales through excellent service and teamwork.
Your Key Responsibilities
- Customer Excellence: Providing an excellent experience to each and every customer, ensuring needs are exceeded at all times.
- Product Quality: Assisting in the preparation and service of all products, ensuring the correct standard and quality is met.
- Team Support: Assisting your colleagues whenever and wherever possible to promote excellent teamwork.
- Safety & Standards: Ensuring all production processes, practices, and Food Safety controls are followed.
- Operational Accuracy: Performing all payment handling procedures in an accurate and consistent manner.
- Proactive Support: Following reasonable instructions from management and carrying out miscellaneous duties as required.
Daily Duties: What You’ll Be Doing
- Retail: Greeting every customer in a friendly, timely manner and recognising our regulars. Demonstrating fast, efficient service so customers are never kept waiting. Offering suggestions and using great product knowledge to assist with requests. Dealing courteously with complaints and reporting them immediately to the manager. Acting as the final quality check on all food and drinks before they are served. Communicating with the team regarding stock levels to keep displays looking full. Ensuring correct packaging and merchandising materials are used. Producing great quality coffee and drinks in line with our recipes.
- Production: Minimising wastage by correctly maintaining, storing, and following recipe guidelines. Monitoring the quality of bread and incoming deliveries to ensure they are shop-ready. Preparing our product range to the correct guidelines. Ensuring no sub-standard items are ever put on display or served. Following Food Safety controls: keeping prep areas clean, labelled, dated, and organised.
- Barista: Preparing the coffee range and maintaining the grinder/setup to company standards. Conducting daily coffee checks and weekly in-store coffee audits (including coaching). Following all opening, closing, and cleaning procedures for the coffee machine and area. Ensuring all coffee products are dated, rotated, and meet temperature controls. Assisting with general retail shifts and duties as required.
- General: Following shop opening and closing procedures. Adhering to Health & Safety, Food Safety, Fire Safety, COSHH, and company policies. Wearing the uniform with pride and maintaining high personal hygiene. Performing all cleaning duties to ensure the shop is left to agreed standards. Working safely and reporting any accidents or faulty equipment to the manager. Assisting with the training of new team members when instructed.
The Attributes We Value
- Passion for providing an excellent customer experience.
- Passion for food and drink quality.
- Good Communication skills, including verbal English.
- Outgoing & Lively personality.
- Flexible & Committed approach.
- Highly Motivated and a true Team Player.
Please note: The above are key tasks, but this is not an exhaustive list and may change to meet the needs of the business.
Team Member in London employer: Blackbird Penge
At Blackbird Bakery, we pride ourselves on fostering a warm and inclusive work environment where every Team Member is valued. Located in the heart of the United Kingdom, we offer competitive benefits, opportunities for personal growth, and a culture that emphasises teamwork and exceptional customer service. Join us to be part of a passionate team dedicated to creating delightful experiences for our customers while enjoying a supportive atmosphere that encourages your development.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Blackbird Bakery's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since they value plain talking and realness, think about how you can express your thoughts clearly and authentically during the interview. Be ready to share your opinions and experiences!
✨Tip Number 3
Show off your teamwork spirit! Prepare examples of how you've supported colleagues in the past or handled pressure with a positive attitude. They want to see that you can keep the vibe high, even when things get busy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Blackbird family. Good luck!
We think you need these skills to ace Team Member in London
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your true personality shine through! We want to see the real you, so don’t be afraid to show your passion for food and people.
Keep It Clear and Simple:Remember, we’re all about plain talking. Use straightforward language and avoid any corporate jargon. Just be honest and direct about your experiences and what makes you a great fit for our team!
Show Your Team Spirit:Highlight your teamwork skills in your application. We love candidates who can demonstrate how they’ve supported their colleagues in the past and contributed to a positive work environment.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen to join our Blackbird family!
How to prepare for a job interview at Blackbird Penge
✨Know the Blackbird Way
Before your interview, take some time to really understand the four core behaviours that Blackbird Bakery values. Think about how you embody these traits in your daily life and be ready to share specific examples that demonstrate your plain talking, authenticity, teamwork, and customer-first attitude.
✨Show Your Passion
During the interview, let your enthusiasm for food and customer service shine through. Share stories about times you've gone above and beyond for customers or how you've contributed to a positive team environment. This will show that you're not just looking for a job, but that you genuinely care about the role.
✨Prepare for Practical Questions
Expect questions that assess your ability to handle real-life scenarios, like dealing with a difficult customer or working under pressure. Think of examples from your past experiences where you successfully navigated similar situations, and be ready to explain your thought process.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about team dynamics, training opportunities, or how they celebrate successes. It’s a great way to demonstrate that you’re eager to be part of their tight-knit crew.
