At a Glance
- Tasks: Deliver outstanding customer experiences and assist in food preparation.
- Company: Join the vibrant team at Blackbird Bakery, where we value people and great food.
- Benefits: Flexible hours, a fun work environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a supportive atmosphere.
- Why this job: Be part of a close-knit crew and make customers smile every day!
- Qualifications: Passion for food, good communication skills, and a team player attitude.
The predicted salary is between 22000 - 26400 £ per year.
Are You Our Next Secret Ingredient? ✨ At Blackbird, we don’t just serve great food; we build great environments. We’re looking for a Team Member who is as passionate about people as they are about products. If you’re someone who shows up with a genuine smile, takes pride in every task, and loves being part of a tight-knit crew, we want to meet you!
The Blackbird Way: Who We’re Looking For?
- Plain Talking: You’re a straight shooter. You speak clearly, listen with intent, and believe that being honest and respectful is the best way to communicate with both customers and your team.
- Real Me: You bring your best, most authentic self to every shift. You’re proactive, you take ownership of your station, and you’re proud of the work you do. You’ve got an opinion, and we want to hear it!
- Working Together: You’re the ultimate teammate. When the pressure is on, you stay light-hearted and reliable. You’ve got your colleagues' backs and you’re always ready to lend a hand to keep the vibe high.
- Service First: To you, the customer is the hero of the story. You’re warm, calm under pressure, and you notice the "little things" that turn a standard transaction into a great experience.
The Mission & Purpose
Your goal is simple: Deliver outstanding product quality and an effortless customer experience, you’ll help us grow while growing your own skills in a supportive, fast-paced environment. You will contribute to increasing sales through excellent service and teamwork.
Your Key Responsibilities
- Customer Excellence: Providing an excellent experience to each and every customer, ensuring needs are exceeded at all times.
- Product Quality: Assisting in the preparation and service of all products, ensuring the correct standard and quality is met.
- Team Support: Assisting your colleagues whenever and wherever possible to promote excellent teamwork.
- Safety & Standards: Ensuring all production processes, practices, and Food Safety controls are followed.
- Operational Accuracy: Performing all payment procedures in an accurate and consistent manner.
- Proactive Support: Following reasonable instructions from management and carrying out miscellaneous duties as required.
Daily Duties: What You’ll Be Doing
- Retail: Greeting every customer in a friendly, timely manner and recognising our regulars. Demonstrating fast, efficient service so customers are never kept waiting. Offering suggestions and using great product knowledge to assist with requests. Dealing courteously with complaints and reporting them immediately to the manager. Acting as the final quality check on all food and drinks before they are served. Communicating with the team regarding stock levels to keep displays looking full. Ensuring correct packaging and merchandising materials are used. Producing great quality coffee and drinks in line with our recipes.
- Production: Minimising wastage by correctly maintaining, storing, and following recipe guidelines. Monitoring the quality of bread and incoming deliveries to ensure they are shop-ready. Preparing our product range to the correct guidelines. Ensuring no sub-standard items are ever put on display or served. Following Food Safety controls: keeping prep areas clean, labelled, dated, and organised.
- Barista: Preparing the coffee range and maintaining the grinder/setup to company standards. Conducting daily coffee checks and weekly in-store coffee audits (including coaching). Following all opening, closing, and cleaning procedures for the coffee machine and area. Ensuring all coffee products are dated, rotated, and meet temperature controls. Assisting with general retail shifts and duties as required.
- General: Following shop opening and closing procedures. Adhering to Health & Safety, Food Safety, Fire Safety, COSHH, and company policies. Wearing the uniform with pride and maintaining high personal hygiene. Performing all cleaning duties to ensure the shop is left to agreed standards. Working safely and reporting any accidents or faulty equipment to the manager. Assisting with the training of new team members when instructed.
The Attributes We Value
- Passion for providing an excellent customer experience.
- Passion for food and drink quality.
- Good Communication skills, including verbal English.
- Outgoing & Lively personality.
- Flexible & Committed approach.
- Highly Motivated and a true Team Player.
Please note: The above are key tasks, but this is not an exhaustive list and may change to meet the needs of the business.
Team Member in London employer: Blackbird Beckenham
At Blackbird Bakery, we pride ourselves on creating a vibrant and supportive work environment where every Team Member is valued for their unique contributions. With a focus on personal growth and teamwork, we offer opportunities to develop your skills while delivering exceptional customer experiences in a fast-paced setting. Join us and be part of a passionate team that believes in plain talking, authenticity, and putting service first, all while enjoying the camaraderie of a close-knit crew.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Blackbird Beckenham. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Blackbird Beckenham
Don't be shy about reaching out to Blackbird Beckenham directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Member in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Blackbird Beckenham and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Blackbird Beckenham
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
