At a Glance
- Tasks: Deliver outstanding customer experiences and assist in food preparation.
- Company: Join the vibrant team at Blackbird Bakery, where passion meets great food.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a fun atmosphere.
- Why this job: Be part of a close-knit crew and make every customer's day brighter.
- Qualifications: A passion for food, good communication skills, and a team player attitude.
The predicted salary is between 20000 - 25000 £ per year.
Are you our next secret ingredient? At Blackbird, we don’t just serve great food; we build great environments. We’re looking for a Team Member who is as passionate about people as they are about products. If you’re someone who shows up with a genuine smile, takes pride in every task, and loves being part of a tight-knit crew, we want to meet you!
The Blackbird Way: Who we’re looking for?
- Plain Talking: You’re a straight shooter. You speak clearly, listen with intent, and believe that being honest and respectful is the best way to communicate with both customers and your team.
- Real Me: You bring your best, most authentic self to every shift. You’re proactive, you take ownership of your station, and you’re proud of the work you do. You’ve got an opinion, and we want to hear it!
- Working Together: You’re the ultimate teammate. When the pressure is on, you stay light-hearted and reliable. You’ve got your colleagues’ backs and you’re always ready to lend a hand to keep the vibe high.
- Service First: To you, the customer is the hero of the story. You’re warm, calm under pressure, and you notice the "little things" that turn a standard transaction into a great experience.
The Mission & Purpose:
Your goal is simple: deliver outstanding product quality and an effortless customer experience, you’ll help us grow while growing your own skills in a supportive, fast‑paced environment. You will contribute to increasing sales through excellent service and teamwork.
Your Key Responsibilities:
- Customer Excellence: Providing an excellent experience to each and every customer, ensuring needs are exceeded at all times.
- Product Quality: Assisting in the preparation and service of all products, ensuring the correct standard and quality is met.
- Team Support: Assisting your colleagues whenever and wherever possible to promote excellent teamwork.
- Safety & Standards: Ensuring all production processes, practices, and Food Safety controls are followed.
- Operational Accuracy: Performing all payment and cash handling procedures in an accurate and consistent manner.
Daily Duties: What you’ll be doing
- Retail: Greeting every customer in a friendly, timely manner and recognising our regulars. Demonstrating fast, efficient service so customers are never kept waiting. Offering suggestions and using great product knowledge to assist with requests. Dealing courteously with complaints and reporting them immediately to the manager. Acting as the final quality check on all food and drinks before they are served. Communicating with the team regarding stock levels to keep displays looking full. Ensuring correct packaging and merchandising materials are used. Producing great quality coffee and drinks in line with our recipes.
- Production: Minimising wastage by correctly maintaining, storing, and following recipe guidelines. Monitoring the quality of bread and incoming deliveries to ensure they are shop‑ready. Preparing our product range to the correct guidelines. Ensuring no sub‑standard items are ever put on display or served. Following Food Safety controls: keeping prep areas clean, labelled, dated, and organised.
- Barista: Preparing the coffee range and maintaining the grinder/setup to company standards. Conducting daily coffee checks and weekly in‑store coffee audits (including coaching). Following all opening, closing, and cleaning procedures for the coffee machine and area. Ensuring all coffee products are dated, rotated, and meet temperature controls. Assisting with general retail shifts and duties as required.
- General: Following shop opening and closing procedures. Adhering to Health & Safety, Food Safety, Fire Safety, COSHH, and company policies. Wearing the uniform with pride and maintaining high personal hygiene. Performing all cleaning duties to ensure the shop is left to agreed standards. Working safely and reporting any accidents or faulty equipment to the manager. Assisting with the training of new team members when instructed.
The Attributes We Value:
- Passion for providing an excellent customer experience.
- Passion for food and drink quality.
- Good Communication skills, including verbal English.
- Outgoing & Lively personality.
- Flexible & Committed approach.
- Highly Motivated and a true Team Player.
Please note: The above are key tasks, but this is not an exhaustive list and may change to meet the needs of the business.
Team Member employer: Blackbird Balham
At Blackbird Bakery, we pride ourselves on creating a vibrant and supportive work environment where every Team Member is valued for their unique contributions. With a focus on personal growth and teamwork, we offer opportunities to develop your skills while delivering exceptional customer experiences in a fast-paced setting. Join us to be part of a passionate team that celebrates authenticity and collaboration, all while serving delicious food in a welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out Blackbird Bakery's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some examples where you've gone above and beyond for a customer or helped a teammate. Being able to share these stories will make you stand out.
✨Tip Number 3
Be yourself during the interview! Blackbird Bakery values authenticity, so don’t be afraid to let your personality shine through. Show them the real you and how you can contribute to their tight-knit crew.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for food and people. Authenticity is key!
Keep It Clear:Use plain language and be straightforward in your responses. We appreciate clear communication, so avoid any corporate jargon and get straight to the point about why you’d be a great fit for our team.
Show Your Team Spirit:Highlight your teamwork skills in your application. Share examples of how you've supported colleagues in the past or contributed to a positive work environment. We love a good team player!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Blackbird Balham
✨Know the Blackbird Way
Familiarise yourself with the four core behaviours that Blackbird Bakery values: Plain Talking, Real Me, Working Together, and Service First. Think of examples from your past experiences that demonstrate how you embody these traits, as this will show you're a great fit for their team.
✨Show Your Passion
During the interview, express your enthusiasm for both food and customer service. Share stories that highlight your love for creating excellent customer experiences and how you take pride in your work. This will resonate well with the bakery's mission.
✨Be a Team Player
Prepare to discuss how you've successfully worked in teams before. Blackbird Bakery values collaboration, so think of specific instances where you supported colleagues or contributed to a positive team environment, especially under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or how they ensure product quality. This shows your genuine interest in the role and helps you understand if the bakery is the right fit for you.
