At a Glance
- Tasks: Deliver outstanding customer experiences and assist in food preparation.
- Company: Join the vibrant team at Blackbird Bakery, where we value people and great food.
- Benefits: Flexible hours, a fun work environment, and opportunities for personal growth.
- Other info: Perfect for high school and college students looking for a dynamic job.
- Why this job: Be part of a supportive crew and make every customer's day brighter.
- Qualifications: Passion for customer service and a love for food and drink.
The predicted salary is between 20000 - 25000 £ per year.
At Blackbird, we don’t just serve great food; we build great environments. We’re looking for a Team Member who is as passionate about people as they are about products. If you’re someone who shows up with a genuine smile, takes pride in every task, and loves being part of a tight-knit crew, we want to meet you!
The Blackbird Way: Who We’re Looking For
- Plain Talking: You’re a straight shooter. You speak clearly, listen with intent, and believe that being honest and respectful is the best way to communicate with both customers and your team.
- Real Me: You bring your best, most authentic self to every shift. You’re proactive, you take ownership of your station, and you’re proud of the work you do.
- Working Together: You’re the ultimate teammate. When the pressure is on, you stay light-hearted and reliable. You’ve got your colleagues' backs and you’re always ready to lend a hand to keep the vibe high.
- Service First: To you, the customer is the hero of the story. You’re warm, calm under pressure, and you notice the "little things" that turn a standard transaction into a great experience.
The Mission & Purpose
Your goal is simple: Deliver outstanding product quality and an effortless customer experience, you’ll help us grow while growing your own skills in a supportive, fast-paced environment. You will contribute to increasing sales through excellent service and teamwork.
Your Key Responsibilities
- Customer Excellence: Providing an excellent experience to each and every customer, ensuring needs are exceeded at all times.
- Product Quality: Assisting in the preparation and service of all products, ensuring the correct standard and quality is met.
- Team Support: Assisting your colleagues whenever and wherever possible to promote excellent teamwork.
- Safety & Standards: Ensuring all production processes, practices, and Food Safety controls are followed.
- Operational Accuracy: Performing all payment and cash handling procedures in an accurate and consistent manner.
- Proactive Support: Following reasonable instructions from management and carrying out miscellaneous duties as required.
Daily Duties: What You’ll Be Doing
- Retail: Greeting every customer in a friendly, timely manner and recognising our regulars. Demonstrating fast, efficient service so customers are never kept waiting. Offering suggestions and using great product knowledge to assist with requests. Dealing courteously with complaints and reporting them immediately to the manager. Acting as the final quality check on all food and drinks before they are served. Communicating with the team regarding stock levels to keep displays looking full. Ensuring correct packaging and merchandising materials are used. Producing great quality coffee and drinks in line with our recipes.
- Production: Minimising wastage by correctly maintaining, storing, and following recipe guidelines. Monitoring the quality of bread and incoming deliveries to ensure they are shop-ready. Preparing our product range to the correct guidelines. Ensuring no sub-standard items are ever put on display or served. Following Food Safety controls: keeping prep areas clean, labelled, dated, and organised.
- Barista: Preparing the coffee range and maintaining the grinder/setup to company standards. Conducting daily coffee checks and weekly in-store coffee audits (including coaching). Following all opening, closing, and cleaning procedures for the coffee machine and area. Ensuring all coffee products are dated, rotated, and meet temperature controls. Assisting with general retail shifts and duties as required.
- General: Following shop opening and closing procedures. Adhering to Health & Safety, Food Safety, Fire Safety, COSHH, and company policies. Wearing the uniform with pride and maintaining high personal hygiene. Performing all cleaning duties to ensure the shop is left to agreed standards. Working safely and reporting any accidents or faulty equipment to the manager. Assisting with the training of new team members when instructed.
The Attributes We Value
- Passion for providing an excellent customer experience.
- Passion for food and drink quality.
- Good Communication skills, including verbal English.
- Outgoing & Lively personality.
- Flexible & Committed approach.
- Highly Motivated and a true Team Player.
Please note: The above are key tasks, but this is not an exhaustive list and may change to meet the needs of the business.
Team Member employer: Blackbird Balham
At Blackbird Bakery, we pride ourselves on creating a vibrant and supportive work environment where every Team Member is valued for their unique contributions. With a focus on personal growth and teamwork, we offer opportunities to develop your skills while delivering exceptional customer experiences in a fast-paced setting. Join us and be part of a passionate team that celebrates authenticity and collaboration, all while enjoying the delightful atmosphere of our bakery.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Blackbird Balham and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Blackbird Balham that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Blackbird Balham.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Blackbird Balham get a sense of who you are beyond your experience!
How to prepare for a job interview at Blackbird Balham
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Blackbird Balham and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
