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- Tasks: Deliver amazing customer experiences and serve high-quality food and drinks.
- Company: Join a vibrant team at a popular local shop.
- Benefits: Flexible hours, team discounts, and a fun work environment.
- Why this job: Perfect for those who love food, coffee, and connecting with people.
- Qualifications: No experience needed, just a passion for great service and teamwork.
- Other info: Opportunities for growth and learning in a dynamic setting.
Job title: Team Member
Reports to: Shop Manager
Purpose of Role
To contribute to increasing the sales of the shop through providing
an excellent customer
experience and outstanding product quality whilst working
as part of a team.
Key Responsibilities
·
Providing an excellent experience to each and every customer
who visits the shop, ensuring
that all customer needs are exceeded at all times
·
Assisting in the preparation and service of all products as required, ensuring the correct standard and quality is met
at all times
·
Assisting your colleagues whenever and wherever possible, thereby promoting excellent teamwork
·
Ensuring all production processes & practices are followed at all times, including
Food Safety controls
·
Ensuring any and all payment procedures in particular cash handling are performed in an accurate
and consistent manner
·
Following reasonable instruction from the management team and carrying out miscellaneous duties as required at
all times
Retail duties
·
Ensuring every customer is greeted in a friendly & timely manner, making them feel welcome throughout every part of their visit, and encouraging them to come back; recognising regular customers and remembering their orders
& any special requests
·
Demonstrating fast, efficient service by ensuring that customers are not kept waiting at any time
·
Assisting customers with all requirements by offering suggestions & demonstrating great product knowledge at all times; assisting customers with requests and ensuring these are catered for
·
Dealing effectively and courteously
with any customer complaints and reporting them immediately to the manager; making the manager
aware of any potential complaints or dissatisfied customers
·
Acting as a final check on the quality and consistency of food and drinks before they are served
·
Communicating effectively with the rest of the team regarding potential product shortages to prevent items from running
out and keeping the displays
looking full
·
Ensuring that the correct
packaging and merchandising materials are used at all times
·
Producing great quality coffee & other drinks in line with our recipes
Production duties
·
Minimising levels of wastage
by correctly maintaining & storing products
and following recipe
specifications &
preparation guidelines
·
Monitoring the quality of bread and all other products being delivered into the shop
to ensure that they are suitable for being sold to our customers
·
Prepare our product range to the correct guidelines
·
Monitoring the quality and
consistency of food products before they are served, making sure that no sub-
standard items are put out on display
or served to customers
·
Following our Food Safety
controls at all times, including
making sure all preparation is stored in a clean, labelled, dated and organised manner following correct stock rotation
Barista duties
·
Minimising levels of wastage
by correctly maintaining & storing products
and following recipe
specifications &
preparation guidelines
·
Prepare the coffee
range to the correct guidelines
·
Monitoring the quality and consistency of coffee products
before they are served, making
sure that no sub-
standard items are served to customers
·
Following our Food Safety controls at all times, including temperature controls, labels are used correctly, products are dated and organised in a manner
following correct stock rotation
·
Following all required procedures for the opening and/ or closing of the coffee area of the shop
·
Performing all required cleaning
duties, and ensuring that all areas are maintained to agreed standards of
cleanliness & hygiene
and left accordingly at the end of your shift
·
Complete all required daily retail procedures, including equipment checks
·
Conducting daily coffee checks ensuring all grinder and coffee set ups are up to company standards
·
Conducting weekly in store coffee audit with training/coaching if necessary
·
Cleaning and close
down of the coffee machine
·
All Team Member – Baristas must assist with the completion of retail shifts as required, including all associated
duties.
General duties
·
Following all required procedures for the opening and/ or closing of the shop
·
Adhering to all aspects
of fire safety,
Health & Safety,
Food Safety, Trading
Standards, COSHH and any other company policies
·
Wearing the uniform with pride and maintaining the highest level of personal hygiene
·
Performing all required cleaning duties, and ensuring that all areas of the shop are maintained to the agreed standards of cleanliness and hygiene and left accordingly at the end of your shift
·
Working in a clean, safe and hygienic manner at all times, including responsibility for the health, safety and welfare of all customers, colleagues and yourself
·
To report any faulty or damaged equipment or machinery to the
manager
·
To report all accidents to the manager
·
Assisting with the training of any new team members within Blackbird on instruction as required
Attributes
·
Passion for providing an excellent customer experience
·
Passion for food & drink quality
·
Good communication skills including verbal English
·
Outgoing & lively personality
·
Flexible and committed
·
Highly motivated
·
Team player
The above are key tasks for the role but please note that this is not an exhaustive list and may change from time to time in
line with business
needs
Team Member employer: Blackbird Bakery
Contact Detail:
Blackbird Bakery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the shop and its values. This way, you can show off your knowledge and enthusiasm for the role, which will definitely impress the hiring team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like how you handle customer complaints or work in a team. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the shop well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for providing an excellent customer experience shine through. We want to see how much you care about making every customer's visit memorable!
Be Specific: Use specific examples from your past experiences that demonstrate your skills in teamwork and customer service. We love to hear about how you've gone the extra mile for customers or supported your colleagues.
Keep It Professional Yet Friendly: While we appreciate a casual tone, make sure your application is still professional. Use friendly language that reflects our shop's vibe, but avoid slang or overly informal phrases.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Blackbird Bakery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Member role. Familiarise yourself with the key responsibilities, like providing excellent customer service and maintaining product quality. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about enhancing the customer experience, be ready to share examples of how you've provided great service in the past. Think of specific situations where you went above and beyond for a customer, and how you handled any complaints. This will demonstrate your passion for customer satisfaction.
✨Teamwork is Key
Highlight your ability to work well in a team during the interview. Share experiences where you collaborated with colleagues to achieve a common goal or helped out when someone was struggling. This shows that you’re not just focused on your own tasks but are also committed to supporting your teammates.
✨Be Prepared for Practical Questions
Expect some practical questions related to food safety and product quality. Brush up on basic food handling procedures and be ready to discuss how you would ensure high standards in these areas. This will show that you take the role seriously and understand the importance of safety and quality in the shop.
