At a Glance
- Tasks: Lead automation initiatives and manage service portfolios to drive lifecycle value.
- Company: ABB, a leader in industrial automation focused on sustainability.
- Benefits: Global opportunities, competitive salary, and a chance to make a real impact.
- Other info: Flexible location with opportunities for global travel and collaboration.
- Why this job: Join a team that empowers you to innovate and create a cleaner future.
- Qualifications: Experience in industrial automation and strong leadership skills required.
The predicted salary is between 75000 - 90000 £ per year.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to: Division Global Head of Service Excellence.
The Global Division Service Automation & Care Manager is responsible for driving lifecycle value across the PI installed base through Automation modernization initiatives and Care Agreements. The role owns the visibility and management of the installed base lifecycle, working closely with Automation Managers, Product Managers, Service Managers, and Business Lines. The position contributes to growth strategies in close alignment with Process Industries Automation, Service Managers, and Product Managers.
Location Flexibility: We welcome applications from qualified candidates across all locations globally. Hiring decisions are based on skills, experience, and business needs rather than the locations displayed.
Key Responsibilities:
- Installed Base & Lifecycle Ownership: Drive visibility and understanding of the Automation and PI installed base across Business Lines. Define lifecycle and segmentation approaches to identify growth opportunities, risks, and modernization needs. Identify and accelerate automation modernization opportunities across the installed base. Promote best practices in lifecycle management and installed base development across the organization and facilitate cross-functional alignment and standardization to support sustainable growth. Partner with Product Management, Service, and Business Line teams to develop scalable lifecycle offerings.
- ASM & Care Portfolio Leadership: Lead the evolution and growth of the ASM and Care portfolio, ensuring clear positioning and customer value. Drive ASM adoption and expansion in partnership with Product Management, Service teams, and Business Lines. Establish governance and visibility for contracts and renewals, and reshape the portfolio value proposition and performance.
- Program Leadership: Lead the Care & ASM workstream within the DCS Recovery Program. Define priorities, KPIs, governance, and stakeholder alignment to deliver measurable business impact. Drive initiatives that increase Care penetration, ASM adoption, and protection of the installed base.
- Service Portfolio & Business Line Enablement: Drive a consistent service portfolio structure and value proposition across Process Industries. Lead initiatives that improve service delivery, portfolio adoption, and operational excellence. Support the transition toward value-based customer engagements and scalable service solutions.
- Performance Management & KPIs: Define and monitor key performance indicators that support lifecycle growth and service excellence. Track performance across Care, ASM, modernization, renewals, and pipeline development. Use data-driven insights to identify improvement opportunities and drive corrective actions.
Required Capabilities & Personal Attributes:
To thrive in this role, you bring significant experience within Industrial Automation, ideally gained over many years working with automation systems, lifecycle services, modernization programs, or service portfolio management. You have a strong understanding of how to create long-term value from an installed base and know how to translate strategy into measurable business results. You are a commercially minded leader who combines strategic thinking with a hands-on approach to execution. Navigating complex, global matrix organizations comes naturally to you, and you are comfortable influencing stakeholders across different functions, levels, and geographies, even when you do not have direct authority. You are recognized for building strong relationships, creating alignment, and driving change through collaboration. Your customer-centric mindset enables you to shift conversations from activities and products to outcomes and value. You are equally comfortable discussing portfolio strategy with senior leaders and working with operational teams to turn plans into action.
Success in this position requires a proactive and structured approach, strong ownership, and the ability to manage multiple priorities simultaneously. You are motivated by continuous improvement, energized by cross-functional collaboration, and passionate about delivering sustainable growth through innovation, service excellence, and operational discipline.
Additional Information:
- Scope: Global / multi-region within Process Industries
- Travel: Approximately 10–20% for customer meetings, workshops, and global deployment activities
- Languages: Fluent English required; additional languages are an advantage
- Reporting Line: Service Excellence
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact? Apply today or visit to learn more about the impact of our solutions across the globe.
Global Division Service Automation & Care Manager employer: BlackBerry Inc.
At ABB, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and continuous learning. With a commitment to employee growth, we provide extensive benefits including a competitive salary, flexible working arrangements, and opportunities for internal mobility, ensuring that every team member can thrive both personally and professionally. Join us in our home-based role as a Senior Contracts Engineer, where your contributions will directly impact industries and help shape a cleaner, smarter future.
StudySmarter Expert Advice🤫
We think this is how you could land Global Division Service Automation & Care Manager
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like BlackBerry Inc.!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Global Division Service Automation & Care Manager position at BlackBerry Inc., linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when BlackBerry Inc. is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Global Division Service Automation & Care Manager role at BlackBerry Inc.!
We think you need these skills to ace Global Division Service Automation & Care Manager
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to BlackBerry Inc. and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at BlackBerry Inc.
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to BlackBerry Inc..
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at BlackBerry Inc., so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
