At a Glance
- Tasks: Lead daily operations and ensure exceptional guest service at our luxury hotel.
- Company: Join the prestigious Gilpin Hotel & Lake House, part of Relais & Châteaux.
- Benefits: Competitive salary, meals on shift, uniform, and generous gratuities.
- Other info: Dynamic team culture with growth opportunities in a stunning Lake District setting.
- Why this job: Be a key ambassador in a Michelin-starred environment and inspire excellence.
- Qualifications: Experience in luxury hospitality and a passion for people.
The predicted salary is between 37000 - 37000 £ per year.
At Gilpin Hotel & Lake House, our passion is people — our guests, our team, and the community we create together. As a proudly Two Michelin Key property with a Michelin‑Starred restaurant, SOURCE at Gilpin, we are recognised for exceptional hospitality, meticulous attention to detail, and a guest experience that feels both luxurious and heartfelt.
We’re looking for a Duty Manager who embodies calm confidence, natural leadership, and a deep commitment to hospitality excellence.
As a Duty Manager, you’ll be a key ambassador for Gilpin, ensuring seamless daily operations and supporting our teams across the hotel and Lake House. You’ll lead by example, inspire high standards, and help uphold the service excellence that earned us our Two Michelin Keys and our Michelin Star.
Your Role as Hotel Duty Manager
- Oversees the smooth running of the hotel during your shift, ensuring exceptional guest service at every touchpoint.
- Supports department managers with operational delivery, guest relations, and team coordination.
- Responds proactively to guest needs, resolving issues with empathy, professionalism, and flair.
- Champions our brand standards, ensuring every detail reflects the Gilpin experience.
- Provides leadership, coaching, and operational support to team members across departments.
- Maintains safety, compliance, and operational excellence throughout the property.
Qualifications
- A confident communicator with a warm, engaging presence.
- Someone experienced in luxury hospitality or high‑end service environments.
- Someone that is calm under pressure, solution‑focused, and naturally organised.
- A Duty Manager who is passionate about people — both guests and colleagues.
- Motivation to grow, develop, and contribute to a culture of excellence.
What We Offer
- The chance to work alongside a team of passionate professionals, in a culture that celebrates creativity, individuality, and genuine hospitality.
- A supportive, dynamic and creative environment.
- Opportunities for growth and development within the Gilpin family.
- Meals on shift, uniform, and generous gratuities.
- A stunning Lake District setting that inspires every day.
- The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
- The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.
Ready to bring your talent, warmth, and leadership to one of the UK’s most inspiring luxury hotels, then apply now.
Location: Gilpin Hotel & Lake House, Windermere
Position: Full-Time | Competitive Salary | Immediate Start
Salary: £37,000
Gratuities: Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being £643 per month.
Hotel Duty Manager in Windermere employer: Blackberry Farm
At Gilpin Hotel & Lake House, we pride ourselves on fostering a vibrant and supportive work culture that values creativity and individuality. As a Duty Manager, you will be part of a passionate team dedicated to delivering exceptional hospitality in a stunning Lake District setting, with ample opportunities for personal and professional growth. Enjoy competitive salaries, generous gratuities, and the prestige of working within two of the world's most respected hospitality networks, all while contributing to an award-winning establishment recognised for its excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Duty Manager in Windermere
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Gilpin Hotel & Lake House. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up in style! If you can, visit the hotel and soak in the atmosphere. This not only gives you a feel for the place but also shows your genuine interest when you chat with the team or during an interview.
✨Tip Number 3
Prepare for the unexpected! As a Duty Manager, you'll need to think on your feet. Practice answering situational questions about guest relations and operational challenges to showcase your calm confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Gilpin family right from the start.
We think you need these skills to ace Hotel Duty Manager in Windermere
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to exceptional guest service and how you embody the warm, engaging presence we value at Gilpin.
Tailor Your Application:Make sure to customise your application to reflect the specific qualities we're looking for in a Duty Manager. Mention your experience in luxury environments and how you handle pressure with calm confidence—this will really catch our eye!
Be Authentic:We want to get to know the real you! Use your own voice in your application and don’t be afraid to share personal anecdotes that demonstrate your leadership skills and passion for people. Authenticity goes a long way!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right team. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Blackberry Farm
✨Know the Gilpin Experience
Before your interview, dive deep into what makes Gilpin Hotel & Lake House unique. Familiarise yourself with their luxury offerings, the Michelin-starred restaurant, and their commitment to exceptional hospitality. This knowledge will help you connect your experience to their values.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate calm confidence and natural leadership. Prepare examples from your past roles where you've successfully led a team or resolved guest issues. Highlight your ability to inspire high standards and maintain operational excellence.
✨Emphasise Your Passion for People
Gilpin is all about people — guests and colleagues alike. Be ready to share stories that showcase your passion for hospitality and how you've gone above and beyond for guests in previous roles. This will resonate well with their focus on creating heartfelt experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to respond proactively to guest needs or resolve conflicts. Practising these responses will help you feel more confident during the interview.
