At a Glance
- Tasks: Coordinate drivers and handle customer calls in a fast-paced airport transfer environment.
- Company: Join a dynamic team specialising in airport transfers across the UK.
- Benefits: Earn £16 per hour with flexible shifts and full training provided.
- Other info: Perfect for students seeking part-time work with flexible hours.
- Why this job: Make a real impact by ensuring smooth and timely journeys for customers.
- Qualifications: No experience needed; just bring your positive attitude and communication skills.
The predicted salary is between 33280 - 33280 € per year.
We are looking for a calm, professional and motivated individual to join our busy Airport Transfer Team as a Part Time Specialist Dispatcher & Call Handler. Our company specialises in Airport Transfers and long-distance travel across the UK. This role is critical in ensuring journeys run smoothly, efficiently and on time, particularly where live flight monitoring, time-sensitive bookings and high levels of customer service are essential.
This is a fast-paced and highly rewarding role where you will be responsible for coordinating drivers, handling customer calls and supporting the smooth running of our transport operation. Previous experience is not essential. We are happy to provide full training to candidates who demonstrate the right attitude, communication skills, professionalism and ability to remain calm under pressure.
As the first point of contact for customers and drivers, you will play a vital role in delivering a safe, reliable and responsive service.
Key Responsibilities- Answer incoming calls professionally and efficiently
- Coordinate and dispatch drivers using our specialist booking system
- Monitor live journeys and respond to operational issues in real time
- Support customers with bookings, updates and enquiries
- Prioritise jobs effectively during busy periods
- Communicate clearly with drivers, customers and management teams
- Deliver excellent customer service at all times
- Excellent communication and listening skills
- The ability to remain calm and focused under pressure
- Professionalism and a positive attitude
- Strong organisational and multitasking abilities
- Confidence using computers and handling multiple systems
- Reliability, punctuality and good attention to detail
- Problem-solving skills and sound judgement
- A willingness to learn and develop
Previous experience in dispatch, call handling or transport operations is welcomed but not required. Full training will be provided for suitable candidates with the right attitude and work ethic.
What We OfferFull training and ongoing support. Competitive pay of £16 per hour.
Available HoursWe are currently looking for candidates who can commit to at least one of our daytime operational shifts, with additional evening hours available for those seeking more flexibility or extra hours.
Available Shifts- Friday: 8:00am - 5:00pm
- Sunday: 10:00am - 4:00pm
- Evening shifts available Monday - Friday: 5:00pm - 10:00pm
- Saturday and Sunday: 4:00pm - 10:00pm
Candidates must be available for at least one daytime shift (Friday and/or Sunday). Applicants may also choose to work additional evening shifts. Candidates able to cover both daytime shifts are strongly encouraged to apply. This role may particularly suit individuals seeking part-time work, flexible evening hours, or those looking to develop experience within a fast-paced operational and customer service environment. Students welcome.
Please include a covering letter with your application explaining why you believe you are suitable for the role, and what day and times you are available.
Dispatcher & Call Handler employer: Blackberry Cars Ltd
Join our dynamic Airport Transfer Team as a Dispatcher & Call Handler, where you'll enjoy flexible shifts and competitive pay of £16 per hour. We pride ourselves on fostering a supportive work culture that values professionalism and personal growth, offering full training to help you thrive in this fast-paced environment. With opportunities for part-time work and the chance to develop your skills in customer service and operations, this role is perfect for those seeking meaningful employment in a rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Dispatcher & Call Handler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our airport transfer services. Understanding what we do and how we operate will help you stand out and show us you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and coordinating with drivers, being clear and confident is key. Try role-playing with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show us your calm side! In a fast-paced environment like ours, staying composed under pressure is crucial. Think of examples from your past where you've handled stressful situations well and be ready to share them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're tech-savvy and ready to jump into our booking system!
We think you need these skills to ace Dispatcher & Call Handler
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique qualities make you a great fit for our team.
Tailor Your Covering Letter:Make sure to include a covering letter that specifically addresses why you’re suitable for the Dispatcher & Call Handler role. Highlight your communication skills and ability to stay calm under pressure, as these are key traits we’re looking for!
Show Your Availability:In your application, clearly state the days and times you’re available to work. We appreciate flexibility, so if you can cover both daytime and evening shifts, let us know – it could give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Blackberry Cars Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Dispatcher & Call Handler. Familiarise yourself with the importance of live flight monitoring and how to handle time-sensitive bookings. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice how you articulate your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past situations, especially under pressure. This will help demonstrate your ability to remain calm and professional when handling customer calls.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to solve problems quickly and efficiently. Be ready to share these experiences during your interview. Highlighting your sound judgement and ability to prioritise tasks will resonate well with the interviewers, as these are crucial skills for the role.
✨Be Ready to Discuss Availability
Since the job offers flexible shifts, be clear about your availability during the interview. Mention which daytime and evening shifts you can cover, and express your willingness to adapt. This shows that you're committed and ready to contribute to the team’s needs.
