Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build relationships with charity customers and drive their fundraising success.
- Company: Join JustGiving, a leader in digital fundraising with a mission to do good.
- Benefits: Flexible remote work, career development opportunities, and a supportive team culture.
- Why this job: Make a real impact in the charity sector while developing your skills.
- Qualifications: Passion for charity, strong relationship management, and analytical skills.
- Other info: Be part of an inclusive team that values diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
About the role
We are looking for an enthusiastic and driven Customer Success Manager to join the JustGiving team in a fixed-term maternity cover role to own and manage a diverse portfolio of charity customers.
What You'll Be Doing
- Build and maintain strong relationships with charity customers, acting as their primary point of contact and trusted advisor.
- Strategically manage a portfolio of charity customers, ensuring each is developed to its full potential.
- Become an expert product advocate, conducting high-quality customer interactions to maximise adoption of JustGiving features and ensure JustGiving is positioned as the exclusive or preferential partner.
- Ensure your charity accounts are developed to their full potential, by uncovering and driving win-backs from competitors, securing contract partners, delivering retention pitches, driving influenceable growth from existing activities and events, and hunting for competitive new opportunities.
- Consult our customers on how to maximise engagement and donations towards their fundraising objectives.
- Pursue opportunities for revenue growth and identify commercial risks.
- Analyse data on fundraiser and donor behaviour, seasonal trends, and competitor successes; and share this data in an engaging way to charity customers.
- Apply creative approaches to managing a varied portfolio of charity customers.
- Represent JustGiving at internal and external industry events, becoming a recognised voice in the digital fundraising discussion.
What We're Looking For
- Strong knowledge of the charity sector and/or a passion for doing good.
- An excellent relationship manager with demonstrable experience of building and developing relationships.
- An extremely organised and motivated self-starter who is comfortable working independently.
- Analytically minded and commercially aware, including being able to identify threats and risks.
- Able to build strategies to ensure your success and effectively prioritise workload.
- Target-driven: able to spot opportunities, position our products and 'close' when necessary.
- An eloquent and compelling communicator, excited by the opportunity to present to small and large groups.
- Resourceful and self-sufficient, you will be able to prioritise your own workload and deadlines.
- A team player, open to undertaking ad-hoc tasks for the good of Blackbaud, and JustGiving, as a whole.
Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Charity Customer Success Manager, FTC - JustGiving in London employer: Blackbaud
Contact Detail:
Blackbaud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Charity Customer Success Manager, FTC - JustGiving in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the charity sector. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more relationships you build, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience in relationship management and your passion for the charity sector. Use specific examples to demonstrate how you've successfully managed customer portfolios in the past.
✨Tip Number 3
Be proactive! Research JustGiving and its competitors thoroughly. Understand their products and how they help charities succeed. This knowledge will not only impress interviewers but also help you tailor your approach when discussing how you can drive growth and engagement for their customers.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining the JustGiving team. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Charity Customer Success Manager, FTC - JustGiving in London
Some tips for your application 🫡
Show Your Passion for Charity: Make sure to highlight your enthusiasm for the charity sector in your application. We want to see that you genuinely care about making a difference and have a strong understanding of the challenges charities face.
Tailor Your Experience: When detailing your previous roles, focus on experiences that showcase your relationship management skills and ability to drive growth. We love seeing how you've successfully built relationships and maximised opportunities in past positions.
Be Data-Driven: Since analysing data is key to this role, include examples of how you've used data to inform decisions or strategies in your previous jobs. We appreciate candidates who can demonstrate their analytical mindset and commercial awareness.
Keep It Professional Yet Personal: While we want your application to be professional, don’t shy away from letting your personality shine through. We’re looking for someone who can connect with our charity customers, so a touch of authenticity can go a long way!
How to prepare for a job interview at Blackbaud
✨Know Your Charity Sector
Make sure you brush up on your knowledge of the charity sector before the interview. Understand current trends, challenges, and opportunities that charities face. This will not only show your passion for doing good but also demonstrate that you're ready to engage with customers effectively.
✨Showcase Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and maintained relationships. Think about how you can convey your ability to be a trusted advisor to charity customers, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Data Savvy
Familiarise yourself with data analysis related to fundraising and donor behaviour. Be ready to discuss how you would use data to drive engagement and growth for charity accounts. Showing that you can analyse trends and present findings engagingly will set you apart.
✨Prepare for Creative Problem Solving
Think of creative strategies you've used in the past to overcome challenges or seize opportunities. The role requires resourcefulness, so be prepared to share how you’ve approached varied customer needs and how you can apply those skills at JustGiving.
