At a Glance
- Tasks: Manage charity customer relationships and drive engagement for fundraising success.
- Company: Join JustGiving, a leader in digital fundraising with a mission to do good.
- Benefits: Flexible remote work, career development opportunities, and a supportive team culture.
- Other info: Be part of an inclusive team that values diversity and innovation.
- Why this job: Make a real impact in the charity sector while building valuable skills.
- Qualifications: Passion for charity, strong relationship management, and analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
About the role
We are looking for an enthusiastic and driven Customer Success Manager to join the JustGiving team in a fixed-term maternity cover role to own and manage a diverse portfolio of charity customers.
What You’ll Be Doing
- Build and maintain strong relationships with charity customers, acting as their primary point of contact and trusted advisor.
- Strategically manage a portfolio of charity customers, ensuring each is developed to its full potential.
- Become an expert product advocate, conducting high-quality customer interactions to maximise adoption of JustGiving features and ensure JustGiving is positioned as the exclusive or preferential partner.
- Ensure your charity accounts are developed to their full potential, by uncovering and driving win-backs from competitors, securing contract partners, delivering retention pitches, driving influenceable growth from existing activities and events, and hunting for competitive new opportunities.
- Consult our customers on how to maximise engagement and donations towards their fundraising objectives.
- Pursue opportunities for revenue growth and identify commercial risks.
- Analyse data on fundraiser and donor behaviour, seasonal trends, and competitor successes; and share this data in an engaging way to charity customers.
- Apply creative approaches to managing a varied portfolio of charity customers.
- Represent JustGiving at internal and external industry events, becoming a recognised voice in the digital fundraising discussion.
What We’re Looking For
- Strong knowledge of the charity sector and/or a passion for doing good.
- An excellent relationship manager with demonstrable experience of building and developing relationships.
- An extremely organised and motivated self-starter who is comfortable working independently.
- Analytically minded and commercially aware, including being able to identify threats and risks.
- Able to build strategies to ensure your success and effectively prioritise workload.
- Target-driven: able to spot opportunities, position our products and ‘close’ when necessary.
- An eloquent and compelling communicator, excited by the opportunity to present to small and large groups.
- Resourceful and self-sufficient, you will be able to prioritise your own workload and deadlines.
- A team player, open to undertaking ad-hoc tasks for the good of Blackbaud and JustGiving, as a whole.
Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Charity Customer Success Manager, FTC - JustGiving employer: Blackbaud
JustGiving is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those looking to make a meaningful impact in the charity sector. With a strong focus on employee growth, we offer numerous opportunities for professional development and encourage creativity in shaping our marketing content. Located in a vibrant environment, our team thrives on passion and purpose, making every day rewarding as we work together to support charitable causes.
StudySmarter Expert Advice🤫
We think this is how you could land Charity Customer Success Manager, FTC - JustGiving
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Blackbaud.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Blackbaud.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Blackbaud.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Blackbaud. Apply directly through us to stand out!
We think you need these skills to ace Charity Customer Success Manager, FTC - JustGiving
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Blackbaud. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Charity Customer Success Manager, FTC - JustGiving, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Blackbaud
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Blackbaud. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
