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For Companies At a Glance
- Tasks: Manage charity customer relationships and drive engagement for fundraising success.
- Company: Join JustGiving, a leader in digital fundraising with a mission to do good.
- Benefits: Flexible remote work, career development opportunities, and a supportive team culture.
- Why this job: Make a real impact in the charity sector while building valuable skills.
- Qualifications: Passion for charity, strong relationship management, and analytical skills.
- Other info: Be part of an inclusive team that values diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
About the role
We are looking for an enthusiastic and driven Customer Success Manager to join the JustGiving team in a fixed-term maternity cover role to own and manage a diverse portfolio of charity customers.
What You’ll Be Doing
- Build and maintain strong relationships with charity customers, acting as their primary point of contact and trusted advisor.
- Strategically manage a portfolio of charity customers, ensuring each is developed to its full potential.
- Become an expert product advocate, conducting high-quality customer interactions to maximise adoption of JustGiving features and ensure JustGiving is positioned as the exclusive or preferential partner.
- Ensure your charity accounts are developed to their full potential, by uncovering and driving win-backs from competitors, securing contract partners, delivering retention pitches, driving influenceable growth from existing activities and events, and hunting for competitive new opportunities.
- Consult our customers on how to maximise engagement and donations towards their fundraising objectives.
- Pursue opportunities for revenue growth and identify commercial risks.
- Analyse data on fundraiser and donor behaviour, seasonal trends, and competitor successes; and share this data in an engaging way to charity customers.
- Apply creative approaches to managing a varied portfolio of charity customers.
- Represent JustGiving at internal and external industry events, becoming a recognised voice in the digital fundraising discussion.
What We’re Looking For
- Strong knowledge of the charity sector and/or a passion for doing good.
- An excellent relationship manager with demonstrable experience of building and developing relationships.
- An extremely organised and motivated self-starter who is comfortable working independently.
- Analytically minded and commercially aware, including being able to identify threats and risks.
- Able to build strategies to ensure your success and effectively prioritise workload.
- Target-driven: able to spot opportunities, position our products and ‘close’ when necessary.
- An eloquent and compelling communicator, excited by the opportunity to present to small and large groups.
- Resourceful and self-sufficient, you will be able to prioritise your own workload and deadlines.
- A team player, open to undertaking ad-hoc tasks for the good of Blackbaud and JustGiving, as a whole.
Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Charity Customer Success Manager, FTC - JustGiving employer: Blackbaud
Contact Detail:
Blackbaud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Charity Customer Success Manager, FTC - JustGiving
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector and let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights about the charity sector and how JustGiving can help charities thrive. This will position you as a knowledgeable candidate who truly understands their needs.
✨Tip Number 3
Be proactive! If you see a charity that could benefit from JustGiving's services, reach out to them directly. This not only shows your initiative but also demonstrates your commitment to helping charities succeed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the JustGiving team.
We think you need these skills to ace Charity Customer Success Manager, FTC - JustGiving
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the charity sector and JustGiving's role in it. Show us your passion for doing good and how you can bring that to the table!
Tailor Your Application: Don’t just send a generic CV and cover letter. Make sure to highlight your experience in relationship management and how it relates to the role. We want to see how you can build strong connections with our charity customers.
Show Off Your Skills: Be sure to showcase your analytical skills and ability to spot opportunities. Use examples from your past experiences to demonstrate how you've successfully managed portfolios or driven growth.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Blackbaud
✨Know Your Charity Sector
Make sure you brush up on your knowledge of the charity sector before the interview. Understand current trends, challenges, and opportunities that charities face. This will not only show your passion for doing good but also help you engage in meaningful conversations with the interviewers.
✨Showcase Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and maintained relationships. Think about how you can demonstrate your ability to be a trusted advisor and how you’ve strategically managed customer portfolios in the past. This is key for the Customer Success Manager role!
✨Be Data Savvy
Familiarise yourself with data analysis related to fundraising and donor behaviour. Be ready to discuss how you would use data to drive engagement and growth for charity customers. Showing that you can analyse trends and share insights will set you apart as a candidate.
✨Practice Your Presentation Skills
Since you'll be presenting to various groups, practice your communication skills. Prepare a short pitch about how JustGiving can benefit charities, and be ready to present it confidently. Being an eloquent communicator will help you shine during the interview and beyond!
