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For Companies At a Glance
- Tasks: Implement ITSM processes and guide teams to enhance service management.
- Company: Join Blackapple Solutions, a leading tech consulting firm with a global reach.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact in IT service management and shape industry practices.
- Qualifications: 10+ years in ITSM, ITIL certified, and strong communication skills.
- Other info: Dynamic role with opportunities for professional development and internal audits.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming internationally renowned Systems Integration Company.
Job Description
Role: ITSM Process Consultant
Location: London, England
Job type: Permanent
Client: NIIT
Responsibilities
- Experience in implementing ITSM Processes as per ITIL 2011 best practices.
- Capable of handling end to end ITSM implementation.
- Provide guidance and support to delivery teams in implementing and improving service management processes.
- Define process KPIs and metrics to monitor and manage process performance.
- Capable of conducting process maturity assessments/ gap analysis as per ITIL / ISO 20000 best practices and prepare management reports.
- Able to align IT service management processes as per customer needs and industry leading practices.
- Participate in internal audits.
- Aware of various service management tools like BMC Remedy, ServiceNow, HP Service Manager etc.
- Must be ITIL certified at intermediate level (minimum SO, ST and SD); ITIL Expert preferred.
- ISO 20000 Implementer / Practitioner certified.
- Should have 10+ years of experience in IT Service Management.
- Must be an effective communicator and excellent presentation skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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ITSM Process Consultant employer: Blackapple Solutions LLC
Contact Detail:
Blackapple Solutions LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Process Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have a lead or can refer you directly to hiring managers.
✨Tip Number 2
Get your interview game on point! Research common interview questions for ITSM Process Consultants and practice your responses. We recommend using the STAR method to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your expertise! Prepare a portfolio of your past projects and achievements related to ITSM processes. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly, and it shows your genuine interest in joining our team. Plus, we love seeing familiar names pop up!
We think you need these skills to ace ITSM Process Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ITSM Process Consultant role. Highlight your experience with ITIL best practices and any relevant tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT service management and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just listing duties. Use metrics where possible to demonstrate your impact in previous roles. We appreciate numbers that tell a story of success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Blackapple Solutions LLC
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL 2011 best practices. Be ready to discuss how you've implemented these processes in past roles, and think of specific examples that showcase your expertise. This will show the interviewers that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Communication Skills
As an ITSM Process Consultant, effective communication is key. Prepare to demonstrate your ability to convey complex information clearly. You might want to practice explaining a technical concept in simple terms, as this will highlight your presentation skills and ability to guide delivery teams.
✨Prepare for Process Maturity Assessments
Be ready to discuss your experience with conducting process maturity assessments and gap analyses. Think about the tools and methodologies you've used, and be prepared to share insights on how you’ve improved service management processes in previous roles.
✨Familiarise Yourself with Service Management Tools
Since knowledge of tools like BMC Remedy, ServiceNow, and HP Service Manager is essential, make sure you can talk about your experience with these platforms. If you’ve used any of them, prepare to discuss specific projects where they played a crucial role in your ITSM implementations.
