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- Tasks: Implement ITSM processes and support teams in enhancing service management.
- Company: Join Blackapple Solutions, a leading tech consulting firm with a global reach.
- Benefits: Permanent position in London with competitive pay and growth opportunities.
- Why this job: Make a real impact in IT service management while working with industry best practices.
- Qualifications: 10+ years in IT Service Management and ITIL certification required.
- Other info: Dynamic work environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Overview Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming internationally renowned Systems Integration Company.Job Description Role: ITSM Process ConsultantLocation: London, EnglandJob type: PermanentClient: NIITResponsibilities Experience in implementing ITSM Processes as per ITIL 2011 best practices.Capable of handling end to end ITSM implementation.Provide guidance and support to delivery teams in implementing and improving service management processes.Define process KPIs and metrics to monitor and manage process performance.Capable of conducting process maturity assessments/ gap analysis as per ITIL / ISO 20000 best practices and prepare management reports.Able to align IT service management processes as per customer needs and industry leading practices.Participate in internal audits.Aware of various service management tools like BMC Remedy, ServiceNow, HP Service Manager etc.Must be ITIL certified at intermediate level (minimum SO, ST and SD); ITIL Expert preferred.ISO 20000 Implementer / Practitioner certified.Should have 10+ years of experience in IT Service Management.Must be an effective communicator and excellent presentation skills.Additional Information All your information will be kept confidential according to EEO guidelines.
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ITSM Process Consultant employer: Blackapple Solutions LLC
Contact Detail:
Blackapple Solutions LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Process Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and real-world applications. Be ready to discuss how you've implemented ITSM processes in the past and how you can bring value to BSL.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with service management tools like ServiceNow or BMC Remedy. This will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace ITSM Process Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ITSM Process Consultant role. Highlight your experience with ITIL best practices and any relevant tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Blackapple Solutions. Share specific examples of your past experiences that relate to the job description.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate for the position.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Blackapple Solutions LLC
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL 2011 best practices. Be ready to discuss how you've implemented ITSM processes in the past and how they align with industry standards. This will show that you're not just familiar with the theory, but you can apply it effectively.
✨Showcase Your Communication Skills
As an ITSM Process Consultant, you'll need to communicate complex ideas clearly. Prepare examples of how you've successfully guided teams or clients through process improvements. Practising your presentation skills beforehand can really help you shine during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to ITSM implementation. Think about past experiences where you conducted gap analyses or maturity assessments, and be ready to explain your thought process and the outcomes.
✨Familiarise Yourself with Service Management Tools
Since knowledge of tools like BMC Remedy, ServiceNow, and HP Service Manager is crucial, make sure you can discuss your experience with these platforms. If you’ve used them in previous roles, prepare specific examples of how they helped improve service management processes.
