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- Tasks: Manage major incidents and problems, ensuring quick resolutions and process improvements.
- Company: Join Blackapple Solutions Ltd, a global leader in tech consulting since 2004.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Be part of a team that values innovation and customer service in tech solutions.
- Qualifications: Strong communication skills and experience in Incident Management are essential.
- Other info: CRB Security Check clearance required; airport experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company.
We are currently seeking an IT Major Incident / Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. The successful candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence.
Responsibilities:- Manage major incident and problem management processes across services, suppliers, and customers.
- Coordinate rapid response to incidents, minimizing system downtime.
- Provide technical skills and gap analysis to improve incident and problem management.
- Analyze incident data to propose resolutions and prevent future incidents.
- Excellent communication and organizational skills.
- Proven experience in Incident and Problem Management.
- Self-motivated with a focus on customer service.
- CRB Security Check clearance.
- Knowledge of IT infrastructure components such as hardware, databases, and networks.
- Understanding of IT concepts and architectures.
- Aware of business-critical incidents and their impact.
- ITIL intermediate qualifications; ITIL Expert preferred.
- Experience in airport environments is highly desirable.
All applicant information will be kept confidential in accordance with EEO guidelines.
IT Major Incident / Problem Manager employer: Blackapple Solutions LLC
Contact Detail:
Blackapple Solutions LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Major Incident / Problem Manager
✨Tip Number 1
Familiarise yourself with ITIL frameworks, especially if you have an ITIL intermediate qualification. Understanding the nuances of incident and problem management processes will give you a significant edge during discussions.
✨Tip Number 2
Network with professionals in the IT incident management field. Attend relevant meetups or online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Research Blackapple Solutions Ltd and their approach to incident management. Tailoring your conversations around their specific methodologies and challenges can demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare for scenario-based questions that may arise during interviews. Think about past incidents you've managed and how you resolved them, as this will showcase your practical experience and problem-solving skills.
We think you need these skills to ace IT Major Incident / Problem Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Incident and Problem Management. Use specific examples that demonstrate your ability to manage major incidents and implement process improvements.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your communication skills, technical expertise, and any experience you have in airport environments, as this is highly desirable.
Highlight ITIL Qualifications: Clearly state your ITIL qualifications on your application. If you have an ITIL Expert certification, make it prominent, as this will strengthen your application for the IT Major Incident / Problem Manager position.
Showcase Analytical Skills: In your application, provide examples of how you've analysed incident data in the past to propose resolutions. This will demonstrate your capability to prevent future incidents, which is a key requirement for the role.
How to prepare for a job interview at Blackapple Solutions LLC
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous experience in managing major incidents and problems. Highlight specific examples where you successfully coordinated responses and implemented process improvements, as this will demonstrate your capability for the role.
✨Understand ITIL Framework
Since the role requires knowledge of ITIL practices, make sure you brush up on key ITIL concepts and how they apply to incident and problem management. Be ready to explain how you've used ITIL methodologies in past roles to improve service delivery.
✨Demonstrate Analytical Skills
Prepare to discuss how you analyse incident data to identify trends and propose resolutions. Providing examples of how your analytical skills have led to successful outcomes in previous positions will be beneficial.
✨Communicate Effectively
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical issues. This will help you convey your ideas effectively during the interview.
