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For Companies At a Glance
- Tasks: Lead delivery management for tech services, ensuring top-notch service and client satisfaction.
- Company: Join Blackapple Solutions Ltd, a global leader in technology consulting.
- Benefits: Permanent position with competitive salary and opportunities for growth.
- Why this job: Make an impact in a dynamic environment while working with leading clients.
- Qualifications: 3+ years in service delivery management and strong communication skills.
- Other info: Opportunity to travel to India and work in a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
Blackapple Solutions Ltd (BSL) was founded in **** with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming an internationally renowned Systems Integration Company.
At the moment we have an urgent opening for a Delivery Manager for a permanent position based in London, England.
Role and details
- Role: Delivery Manager
- Location: London, England
- Job type: Permanent
- Client: NIIT Technologies
Responsibilities
- Functional expertise in either Application Management Services (AMS) or Infrastructure Management (IM).
- Must have successfully handled a Managed Services contract with defined SLAs and risk/reward clauses, as SDM or SDH.
- Knowledge of Service Delivery tools and dashboards for a single or multiple service lines.
- At least 3 years of work experience in the UK geography.
- In-depth understanding of the Onsite/Offshore delivery model.
- Good spoken and written communication skills.
- Prior experience of managing multiple service lines for the same customer (Applications and Infrastructure Services, or Applications and Business processes).
- Transition experience as a Transition Manager or Service Delivery Manager or Service Delivery Head.
- Ability to work in a matrix-ed organization structure (across the boundaries of organizational units).
- If not personal experience, at least the knowledge of basic TUPE regulations.
- At least one work stint for a General Insurer or Life & Pensions provider (can compromise on this for exceptional candidates).
- Willing to travel to India as per work needs, could be up to 10 to 15% of the time, though likely to be lower.
Desirable
- Experience or ability to handle subcontracted service providers on a main contract.
- Understanding of Regulatory and Compliance requirements in the UK General Insurance or Lloyds Insurance market.
- Hands-on TUPE experience.
- Ability to optimize service delivery across Applications and Infrastructure services.
- Anticipated work experience is 14 to 18 years, but flexible on this.
Delivery Manager in England employer: Blackapple Solutions LLC
Contact Detail:
Blackapple Solutions LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Blackapple Solutions or NIIT Technologies. A personal referral can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Service Delivery tools and the Onsite/Offshore delivery model. We want you to shine when discussing your experience with Managed Services contracts and SLAs!
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when explaining your past experiences. Remember, they’re looking for someone who can manage multiple service lines effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to help you navigate the process and land that Delivery Manager role.
We think you need these skills to ace Delivery Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery Manager role. Highlight your experience in Application Management Services or Infrastructure Management, and don’t forget to mention any relevant SLAs you've handled!
Showcase Your Communication Skills: Since good communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showing your personality a bit!
Highlight Relevant Experience: If you’ve got experience managing multiple service lines or working with sub-contracted service providers, make it stand out! This is what we’re looking for, so don’t hold back.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board as soon as possible!
How to prepare for a job interview at Blackapple Solutions LLC
✨Know Your Stuff
Make sure you brush up on your knowledge of Application Management Services and Infrastructure Management. Be ready to discuss your experience with Managed Services contracts, SLAs, and risk/reward clauses. This will show that you understand the core responsibilities of a Delivery Manager.
✨Showcase Your Communication Skills
Since good spoken and written communication skills are essential for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with clients or team members in past roles, especially in a matrix-ed organisation.
✨Demonstrate Transition Experience
If you've worked as a Transition Manager or Service Delivery Manager, be ready to share specific examples of successful transitions you've managed. Highlight any challenges you faced and how you overcame them, as this will demonstrate your problem-solving abilities.
✨Understand the Market
Familiarise yourself with the UK General Insurance and Lloyds Insurance market, especially if you have experience in this area. Even if you lack direct experience, showing that you understand the regulatory and compliance requirements will set you apart from other candidates.
