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- Tasks: Lead delivery management for tech services, ensuring top-notch service and client satisfaction.
- Company: Join Blackapple Solutions Ltd, a global leader in tech consulting and services.
- Benefits: Permanent position with competitive salary and opportunities for career advancement.
- Other info: Exciting opportunity to work in London with a focus on innovation and growth.
- Why this job: Be part of a dynamic team making a real impact in technology delivery.
- Qualifications: 3+ years in delivery management, strong communication skills, and experience in service lines.
The predicted salary is between 36000 - 60000 £ per year.
Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming an internationally renowned Systems Integration Company.
At the moment we have an urgent opening for a Delivery Manager for a permanent position based in London, England.
Role and details
- Role: Delivery Manager
- Location: London, England
- Job type: Permanent
- Client: NIIT Technologies
Responsibilities
- Functional expertise in either Application Management Services (AMS) or Infrastructure Management (IM).
- Must have successfully handled a Managed Services contract with defined SLAs and risk/reward clauses, as SDM or SDH.
- Knowledge of Service Delivery tools and dashboards for a single or multiple service lines.
- At least 3 years of work experience in the UK geography.
- In-depth understanding of the Onsite/Offshore delivery model.
- Good spoken and written communication skills.
- Prior experience of managing multiple service lines for the same customer (Applications and Infrastructure Services, or Applications and Business processes).
- Transition experience as a Transition Manager or Service Delivery Manager or Service Delivery Head.
- Ability to work in a matrix-ed organization structure (across the boundaries of organizational units).
- If not personal experience, at least the knowledge of basic TUPE regulations.
- At least one work stint for a General Insurer or Life.
Delivery Manager employer: Blackapple Solutions LLC
Contact Detail:
Blackapple Solutions LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Blackapple Solutions or NIIT Technologies. A friendly chat can sometimes lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its services. Understand their mission and how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your delivery management skills! Be ready to discuss specific examples of how you've successfully managed service lines and contracts. Use metrics to demonstrate your impact – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery Manager role. Highlight your experience in Application Management Services or Infrastructure Management, and don’t forget to mention any relevant SLAs you've managed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your understanding of the Onsite/Offshore delivery model and your communication skills.
Showcase Your Experience: When detailing your work experience, focus on your roles as a Transition Manager or Service Delivery Manager. Be specific about your achievements and how they relate to managing multiple service lines.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Blackapple Solutions LLC
✨Know Your Stuff
Make sure you brush up on your knowledge of Application Management Services and Infrastructure Management. Be ready to discuss your experience with Managed Services contracts, SLAs, and risk/reward clauses. This will show that you understand the core responsibilities of a Delivery Manager.
✨Showcase Your Communication Skills
Since good spoken and written communication skills are essential for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with teams or clients in the past, especially in a matrix-ed organisation.
✨Highlight Transition Experience
If you've worked as a Transition Manager or Service Delivery Manager, be sure to highlight this experience. Prepare specific examples of successful transitions you've managed, focusing on challenges faced and how you overcame them.
✨Understand TUPE Regulations
Even if you haven't personally dealt with TUPE regulations, having a solid understanding of them can set you apart. Brush up on the basics and be prepared to discuss how they might impact service delivery in your role.