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- Tasks: Lead delivery management for tech services, ensuring top-notch service and client satisfaction.
- Company: Join Blackapple Solutions Ltd, a global leader in technology consulting.
- Benefits: Permanent role with competitive salary and opportunities for travel.
- Why this job: Make an impact in a dynamic environment while working with cutting-edge technology.
- Qualifications: 3+ years in service delivery management, strong communication skills, and experience in the UK market.
- Other info: Opportunity for career growth and to work with international teams.
The predicted salary is between 48000 - 72000 £ per year.
Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming internationally renowned Systems Integration Company.Job Description Hi,This is Ramya from Blackapple Solutions Ltd. At the moment we have an urgent opening for Delivery Manager for Permanent position based at London, England. Here below I am sending you the job description for your referral. Please let me know your interest as soon as possible along with your updated CV and below mentioned details so that I can process your resume to my client NIIT Technologies. It would be great if you could refer your friends or colleagues who are looking for similar kind of roles.Role and detailsRole: Delivery ManagerLocation: London, EnglandJob type: PermanentClient: NIIT TechnologiesResponsibilities Functional expertise in either Application Management Services (AMS) or Infrastructure Management (IM).Must have successfully handled a Managed Services contract with defined SLAs and risk/reward clauses, as SDM or SDH.Knowledge of Service Delivery tools and dashboards for a single or multiple service lines.At least 3 years of work experience in the UK geography.In depth understanding of the Onsite/Offshore delivery model.Good spoken and written communication skills.Prior experience of managing multiple service lines for the same customer (Applications and Infrastructure Services, or Applications and Business processes).Transition experience as a Transition Manager or Service Delivery Manager or Service Delivery Head.Ability to work in a matrix-ed organization structure (across the boundaries of organizational units).If not personal experience, at least the knowledge of basic TUPE regulations.At least one work stint for a General Insurer or Life & Pensions provider (can compromise on this for exceptional candidates).Willing to travel to India as per work needs, could be up to 10 to 15% of the time, though likely to be lower.Desirable Experience or ability to handle sub contracted service providers on a main contract.Understanding of Regulatory and Compliance requirements in the UK General Insurance or Lloyds Insurance market.Hands on TUPE experience.Ability to optimize service delivery across Applications and Infrastructure services.Anticipated work experience is 14 to 18 years, but flexible on this account.Additional Information All your information will be kept confidential according to EEO guidelines.
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Delivery Manager employer: Blackapple Solutions LLC
Contact Detail:
Blackapple Solutions LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Blackapple Solutions Ltd or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their mission and how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your skills in real-time! If you get the chance, demonstrate your knowledge of Service Delivery tools and dashboards during interviews. Practical examples of your past experiences can really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery Manager role. Highlight your experience in Application Management Services or Infrastructure Management, and don’t forget to mention any relevant SLAs you've handled. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your past experiences, especially those related to managing multiple service lines or your transition experience. We love a good story!
Showcase Your Communication Skills: Since good communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and avoid jargon unless it's relevant. We appreciate straightforwardness and clarity in your application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Blackapple Solutions LLC
✨Know Your Stuff
Make sure you brush up on your knowledge of Application Management Services and Infrastructure Management. Be ready to discuss your experience with Managed Services contracts, SLAs, and risk/reward clauses. This will show that you understand the core responsibilities of a Delivery Manager.
✨Showcase Your Communication Skills
Since good spoken and written communication skills are essential for this role, practice articulating your thoughts clearly. Consider preparing examples of how you've effectively communicated in previous roles, especially in managing multiple service lines or during transitions.
✨Familiarise Yourself with TUPE Regulations
Even if you don't have personal experience with TUPE regulations, having a solid understanding of them can set you apart. Research the basics and be prepared to discuss how they might impact service delivery in your role.
✨Be Ready to Discuss Travel Flexibility
Since the job may require travel to India, be prepared to address your willingness to travel. It’s a good idea to express your flexibility and readiness to meet the needs of the role, as this shows commitment and adaptability.
