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For Companies At a Glance
- Tasks: Lead delivery management for tech services, ensuring top-notch service and client satisfaction.
- Company: Join Blackapple Solutions Ltd, a global leader in technology consulting.
- Benefits: Permanent position with competitive salary and opportunities for growth.
- Why this job: Make a real impact in a dynamic environment while working with innovative technologies.
- Qualifications: 3+ years in service delivery management, strong communication skills, and experience in the UK market.
- Other info: Opportunity to travel to India and work in a collaborative, matrixed organisation.
The predicted salary is between 36000 - 60000 £ per year.
Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming an internationally renowned Systems Integration Company.
This is an urgent opening for a Delivery Manager for a permanent position based in London, England.
Role and details
- Role: Delivery Manager
- Location: London, England
- Job type: Permanent
- Client: NIIT Technologies
Responsibilities
- Functional expertise in either Application Management Services (AMS) or Infrastructure Management (IM).
- Must have successfully handled a Managed Services contract with defined SLAs and risk/reward clauses, as SDM or SDH.
- Knowledge of Service Delivery tools and dashboards for a single or multiple service lines.
- At least 3 years of work experience in the UK geography.
- In-depth understanding of the Onsite/Offshore delivery model.
- Good spoken and written communication skills.
- Prior experience of managing multiple service lines for the same customer (Applications and Infrastructure Services, or Applications and Business processes).
- Transition experience as a Transition Manager or Service Delivery Manager or Service Delivery Head.
- Ability to work in a matrix-ed organization structure (across the boundaries of organizational units).
- If not personal experience, at least the knowledge of basic TUPE regulations.
- At least one work stint for a General Insurer or Life & Pensions provider (can compromise on this for exceptional candidates).
- Willing to travel to India as per work needs, could be up to 10 to 15% of the time, though likely to be lower.
Desirable
- Experience or ability to handle subcontracted service providers on a main contract.
- Understanding of Regulatory and Compliance requirements in the UK General Insurance or Lloyds Insurance market.
- Hands-on TUPE experience.
- Ability to optimize service delivery across Applications and Infrastructure services.
- Anticipated work experience is 14 to 18 years, but flexible on this account.
All your information will be kept confidential according to EEO guidelines.
Delivery Manager in City of London employer: Blackapple Solutions LLC
Contact Detail:
Blackapple Solutions LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Blackapple Solutions Ltd or NIIT Technologies. A friendly chat can sometimes lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Service Delivery tools and dashboards. We want you to showcase your expertise in Application Management Services or Infrastructure Management, so be ready to discuss your past experiences in detail.
✨Tip Number 3
Don’t forget to highlight your transition experience! If you've managed transitions as a Transition Manager or Service Delivery Manager, make sure to share those stories during your conversations. It’s all about showing how you can add value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for exceptional candidates like you, so don’t hesitate to put yourself out there!
We think you need these skills to ace Delivery Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery Manager role. Highlight your experience in Application Management Services or Infrastructure Management, and don’t forget to mention any relevant SLAs you've handled!
Showcase Your Communication Skills: Since good communication is key for this role, ensure your written application reflects your ability to convey ideas clearly. Use concise language and structure your thoughts logically.
Highlight Relevant Experience: Focus on your past experiences that align with the responsibilities listed in the job description. If you’ve managed multiple service lines or have transition experience, make it stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role promptly!
How to prepare for a job interview at Blackapple Solutions LLC
✨Know Your Stuff
Make sure you brush up on your knowledge of Application Management Services and Infrastructure Management. Be ready to discuss your experience with Managed Services contracts, SLAs, and risk/reward clauses. This will show that you understand the core responsibilities of a Delivery Manager.
✨Showcase Your Communication Skills
Since good spoken and written communication skills are essential for this role, practice articulating your thoughts clearly. You might be asked to explain complex concepts, so think about how you can simplify your explanations while still sounding knowledgeable.
✨Demonstrate Your Transition Experience
Be prepared to share specific examples of your transition experience as a Transition Manager or Service Delivery Manager. Highlight any challenges you faced and how you overcame them, as this will illustrate your problem-solving abilities and adaptability.
✨Understand the Company Culture
Research Blackapple Solutions Ltd and NIIT Technologies to get a feel for their company culture and values. Tailor your responses to align with their mission and demonstrate how you can contribute to their goals, especially in terms of service delivery optimisation.
