At a Glance
- Tasks: Help customers with bookings and queries while keeping everything organised.
- Company: Join a growing, service-focused business with a supportive team culture.
- Benefits: Full training, hybrid working options, and career progression opportunities.
- Other info: Enjoy employee incentives and team events in a dynamic workplace.
- Why this job: Make a real difference by providing excellent customer support in a fast-paced environment.
- Qualifications: Confident communicator with attention to detail and basic Excel skills.
Are you a confident communicator who enjoys helping customers, solving problems and keeping information organised? A growing, service-focused business is looking for a Customer Service Advisor to join its busy customer support team. This is a great opportunity for someone with strong phone and email skills who enjoys working in a fast-paced environment and providing clear, helpful updates.
As a Customer Service Advisor, you will support customers with bookings, updates and general queries while helping ensure day-to-day work is completed smoothly and accurately. This is a full-time role working 40 hours per week, Monday to Friday, with shifts scheduled between 8:00am and 6:00pm. The role will be mainly office based during the initial training period, with the opportunity to move to a more hybrid working pattern once fully trained.
You will respond to customer queries by phone and email, provide accurate updates and make sure information is recorded correctly on internal systems. You will support with bookings, liaise with colleagues and external contacts, and help resolve day-to-day issues in a professional and timely way. You will also update spreadsheets and shared records, so basic Excel skills, including copying, pasting and entering information accurately, will be important.
You will be a friendly, professional and confident communicator with strong attention to detail. You will be comfortable speaking with customers on the phone, writing clear emails and working in a busy environment where priorities can change throughout the day. Previous customer service, administration or office-based experience would be helpful, but a positive attitude, willingness to learn and ability to stay organised will be just as important.
- Previous customer service, administration or office-based experience preferred
- Confident communicating by phone and email
- Strong written and verbal communication skills
- Good attention to detail and accuracy
- Comfortable working in a fast-paced environment
- Organised with good time-management skills
- Able to update systems and records accurately
- Basic Excel skills, including copying, pasting and data entry
- Positive, proactive and willing to learn
- Able to work independently and as part of a team
What's on Offer:
- Full-time role
- 40-hour working week, Monday to Friday
- Working hours between 8:00am and 6:00pm
- Hybrid working available after initial training
- Full training and ongoing support
- Career progression opportunities
- Supportive team environment
- Employee incentives and team events
Customer Service Advisor (Hybrid) in Walsall employer: Black & White Recruitment
Join a dynamic and service-focused business that values its employees and fosters a supportive team environment. As a Customer Service Advisor, you'll benefit from full training, career progression opportunities, and the flexibility of hybrid working after your initial training period. With a strong emphasis on employee growth and regular team events, this role offers a rewarding experience in a fast-paced setting where your contributions truly matter.
Contact Details:
Black & White Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Hybrid) in Walsall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Black & White Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Black & White Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Black & White Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Black & White Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Black & White Recruitment!
How to prepare for a job interview at Black & White Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
