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- Tasks: Manage Salesforce Service Cloud, lead chat feature design, and migrate knowledge articles.
- Company: Join a dynamic team focused on Salesforce excellence in a fully remote role.
- Benefits: Enjoy a flexible work environment with opportunities for professional growth.
- Other info: Ideal for self-starters who thrive in fast-paced, collaborative settings.
- Why this job: Make a real impact by stabilising systems and enhancing user experience.
- Qualifications: Proven Salesforce Admin experience, especially in Service Cloud, is essential.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Are you a Salesforce expert who thrives on keeping complex systems running smoothly while delivering meaningful improvements? Our client is seeking an experienced Senior Salesforce Administrator to join their team on a fully remote, full-time contract basis. This is a hands‑on, high‑impact engagement where you will play a central role in stabilising their Salesforce Service Cloud environment, delivering a key platform feature, and setting the foundation for long‑term operational success.
As Senior Salesforce Administrator, you will take ownership of day-to-day Service Cloud administration while leading the configuration and deployment of a new chat feature and a full knowledge article migration from Contentful into Service Cloud Knowledge. Working within an active implementation programme, you will act as the primary Salesforce resource, ensuring platform stability, supporting the wider team, and delivering a clean handover to a permanent hire at the end of the engagement.
Your Role
- Manage all core Salesforce administration across the Service Cloud environment, including user setup, permissions, troubleshooting, and configuration updates.
- Lead the design and build of the chat feature within Service Cloud, owning requirements sign-off, sandbox configuration, UAT, and go‑live.
- Manage the full migration of knowledge articles from Contentful into Service Cloud Knowledge, including taxonomy mapping, content categorisation, QA, and cutover.
- Support the technical screening and onboarding of a permanent Salesforce Administrator, ensuring continuity beyond the contract period.
- Liaise with internal stakeholders and the Clarity implementation team, providing clear guidance and resolving issues within agreed timelines.
About You
- You are a senior Salesforce professional with deep hands‑on experience in Service Cloud administration and configuration.
- You are comfortable working independently in a fast‑moving environment, managing multiple workstreams without close oversight.
- You bring a structured, delivery‑focused approach and can move fluidly between steady‑state admin work and project‑based implementation tasks.
- You communicate clearly with both technical and non‑technical stakeholders and take pride in leaving systems, documentation, and processes in better shape than you found them.
Some Bullet Points About You
- Proven experience as a Salesforce Administrator with a strong Service Cloud specialism.
- Salesforce Certified Administrator credential essential; Service Cloud Consultant certification highly desirable.
- Hands‑on experience configuring Salesforce Chat or Digital Engagement (Messaging for In‑App and Web).
- Experience managing knowledge base migrations, including taxonomy design and content QA.
- Comfortable supporting or conducting technical screening interviews for Salesforce roles.
- Strong documentation skills, with the ability to produce clear handover and process notes.
- Able to work autonomously in a fully remote setting and manage competing priorities effectively.
- Experience working alongside implementation partners or within active Salesforce programmes is a plus.
How to Apply
If you are ready to take on a varied, high‑impact Salesforce contract and make a tangible difference within a focused engagement, we would love to hear from you. Please get in touch to find out more about this opportunity and receive a full project brief.
Senior Salesforce Service Cloud Consultant employer: Black & White Recruitment
Contact Detail:
Black & White Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Service Cloud Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Senior Salesforce Service Cloud Consultant role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Brush up on your Salesforce knowledge and be ready to discuss your hands-on experience with Service Cloud. Practice common interview questions and think about how you can showcase your problem-solving skills.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a leg up in the hiring process.
We think you need these skills to ace Senior Salesforce Service Cloud Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Salesforce experience, especially in Service Cloud. We want to see how you've tackled similar challenges and what impact you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. We love seeing your personality come through, so don’t hold back on sharing your passion for Salesforce.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just responsibilities. We want to know how you’ve improved systems or processes in your past roles—numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Black & White Recruitment
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Service Cloud knowledge before the interview. Be ready to discuss your hands-on experience with administration, configuration, and any specific projects you've led, especially around chat features and knowledge article migrations.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you stabilised a system or improved processes. This will demonstrate your ability to manage multiple workstreams and deliver results under pressure.
✨Communicate Clearly
Since you'll be liaising with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will show that you can bridge the gap between different teams and ensure everyone is on the same page.
✨Prepare for Technical Screening
If you're expected to support or conduct technical screenings, be ready to discuss what you look for in a Salesforce Administrator. Think about the skills and experiences that are essential for success in this role, and be prepared to share your insights.