Real-Time Resource Planning Lead in Manchester

A leading recruitment firm in the UK seeks a Resource Planning Lead to manage real-time operations in a dynamic Contact Centre. This role involves overseeing agent activities, ensuring service levels are met, and driving operational improvements through data analysis. The ideal candidate will possess excellent communication and organisational skills, with proven experience in workforce management and scheduling. Join us to make a significant impact on service quality and efficiency across the Contact Centre. #J-18808-Ljbffr