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- Tasks: Manage Salesforce Service Cloud, lead chat feature design, and migrate knowledge articles.
- Company: Join a dynamic team focused on Salesforce excellence in a fully remote role.
- Benefits: Enjoy a flexible work environment with opportunities for professional growth.
- Other info: Ideal for self-starters who thrive in fast-paced, collaborative settings.
- Why this job: Make a real impact by stabilising systems and enhancing user experience.
- Qualifications: Proven Salesforce Admin experience, especially in Service Cloud, is essential.
The predicted salary is between 60000 - 80000 £ per year.
Are you a Salesforce expert who thrives on keeping complex systems running smoothly while delivering meaningful improvements? Our client is seeking an experienced Senior Salesforce Administrator to join their team on a fully remote, full-time contract basis. This is a hands‑on, high‑impact engagement where you will play a central role in stabilising their Salesforce Service Cloud environment, delivering a key platform feature, and setting the foundation for long‑term operational success.
As Senior Salesforce Administrator, you will take ownership of day-to-day Service Cloud administration while leading the configuration and deployment of a new chat feature and a full knowledge article migration from Contentful into Service Cloud Knowledge. Working within an active implementation programme, you will act as the primary Salesforce resource, ensuring platform stability, supporting the wider team, and delivering a clean handover to a permanent hire at the end of the engagement.
In this position, you will manage all core Salesforce administration across the Service Cloud environment, including user setup, permissions, troubleshooting, and configuration updates. You will lead the design and build of the chat feature within Service Cloud, owning requirements sign-off, sandbox configuration, UAT, and go‑live. Alongside this, you will manage the full migration of knowledge articles from Contentful into Service Cloud Knowledge, including taxonomy mapping, content categorisation, QA, and cutover. You will also support the technical screening and onboarding of a permanent Salesforce Administrator, ensuring continuity beyond the contract period. Throughout, you will liaise with internal stakeholders and the Clarity implementation team, providing clear guidance and resolving issues within agreed timelines.
You are a senior Salesforce professional with deep hands‑on experience in Service Cloud administration and configuration. You are comfortable working independently in a fast‑moving environment, managing multiple workstreams without close oversight. You bring a structured, delivery‑focused approach and can move fluidly between steady‑state admin work and project‑based implementation tasks. You communicate clearly with both technical and non‑technical stakeholders and take pride in leaving systems, documentation, and processes in better shape than you found them.
- Proven experience as a Salesforce Administrator with a strong Service Cloud specialism
- Salesforce Certified Administrator credential essential; Service Cloud Consultant certification highly desirable
- Hands‑on experience configuring Salesforce Chat or Digital Engagement (Messaging for In‑App and Web)
- Experience managing knowledge base migrations, including taxonomy design and content QA
- Comfortable supporting or conducting technical screening interviews for Salesforce roles
- Strong documentation skills, with the ability to produce clear handover and process notes
- Able to work autonomously in a fully remote setting and manage competing priorities effectively
- Experience working alongside implementation partners or within active Salesforce programmes is a plus
If you are ready to take on a varied, high‑impact Salesforce contract and make a tangible difference within a focused engagement, we would love to hear from you. Please get in touch to find out more about this opportunity and receive a full project brief.
Senior Salesforce Service Cloud Consultant in London employer: Black & White Recruitment
Contact Detail:
Black & White Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Service Cloud Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Senior Salesforce Service Cloud Consultant role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Brush up on your Salesforce knowledge and be ready to discuss your hands-on experience with Service Cloud. Practice common interview questions and think about how you can showcase your problem-solving skills.
✨Tip Number 3
Showcase your projects! If you've worked on any relevant Salesforce implementations or migrations, make sure to highlight these in conversations. Use specific examples to demonstrate your impact and expertise in the field.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you a leg up in the hiring process. Don’t miss out!
We think you need these skills to ace Senior Salesforce Service Cloud Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Salesforce experience, especially in Service Cloud. We want to see how you've tackled similar challenges and what impact you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. We love seeing your personality come through, so don’t hold back on sharing your passion for Salesforce.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just responsibilities. We’re interested in the results you’ve delivered, so quantify your successes where possible!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Black & White Recruitment
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Service Cloud knowledge before the interview. Be ready to discuss your hands-on experience with administration, configuration, and any specific projects you've led, especially around chat features and knowledge base migrations.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you stabilised a system or improved processes. This will demonstrate your structured, delivery-focused approach that the company is looking for.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to liaise with both technical and non-technical stakeholders, so being able to communicate effectively is key. Consider role-playing with a friend to refine your explanations.
✨Prepare for Technical Screening
Since you'll be supporting the onboarding of a permanent Salesforce Administrator, be ready to discuss what you look for in candidates. Think about the skills and experiences that are essential for success in this role, and how you would assess them.